Customer Service

PT Edubuild Pratama Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Edubuild Pratama Indonesia is seeking a capable Customer Service representative to join our team in Jakarta. You will handle inquiries and complaints across chat, WhatsApp, email, and other channels, delivering clear information about products, services, accounts, and transactions.

The ideal candidate has at least a Diploma or Bachelor's degree, 2+ years of experience, strong communication skills (English preferred), and proficiency in Microsoft Office/Google Workspace.

Qualifications

• Minimum D3/S1 qualification, all majors.
• Minimum 2 years of work experience in Customer Service or related role.
• Strong verbal and written communication skills.
• Preferred English communication abilities.
• Experience with omnichannel customer service platforms (Qontak, Qiscuss, or similar).
• Proficient in Microsoft Office/Google Workspace.
• Able to work independently and in teams.
• Work well under pressure and in dynamic environments.
• Willing to work with shift systems, including night shifts.

Responsibilities

• Handle customer inquiries, complaints, and needs via chat, WhatsApp, email, and other channels.
• Provide clear information on products, services, accounts, and transaction processes.
• Assist with administrative processes and account-related issues.
• Follow up and coordinate with relevant teams to resolve issues.
• Record and document every inquiry and complaint.
• Create periodic reports on customer activity and issues.
• Ensure fast, responsive, and professional service.

Skills

Multichannel support

Communication skills

English proficiency

Problem solving

Teamwork

Education

Diploma or Bachelor's degree

Tools

CRM platforms

Microsoft Office/Google Workspace

Job description

Handle customer inquiries, complaints, and needs through chat, WhatsApp, email, and other communication channels. Provide clear and accurate information regarding products, services, accounts, and transaction processes in accordance with company regulations. Assist customers with administrative processes and account-related issues. Perform follow-up and coordinate with relevant teams to resolve customer issues. Record and document every customer inquiry and complaint. Ensure customers receive fast, responsive, and professional service. Create periodic reports related to customer activities and issues.

Key responsibilities

Handle customer inquiries, complaints, and needs through chat, WhatsApp, email, and other communication channels

Provide clear and accurate information regarding products, services, accounts, and transaction processes

Assist customers with administrative processes and account-related issues

Perform follow-up and coordinate with relevant teams to resolve customer issues

Record and document every customer inquiry and complaint

Ensure customers receive fast, responsive, and professional service

Create periodic reports related to customer activities and issues

About you

Minimum D3/S1 qualification, all majors

Minimum 2 years of work experience in Customer Service or a relevant position

Good communication skills, both verbal and written

Preferably able to communicate in English, both verbal and written

Experienced using omnichannel/customer service platforms such as Qontak, Qiscuss, or similar platforms

Able to use Microsoft Office/Google Workspace and customer service applications

Quick to respond, detail-oriented, patient, and have good problem-solving skills

Able to work individually and in teams

Able to work in dynamic situations and under pressure

Willing to work with shift systems, including night shifts