English Agent Call Center

PT Armada Lintas Katulistiwa; Sleman; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

PT Armada Lintas Katulistiwa is hiring a Customer Service / Call Center Associate in Indonesia to handle incoming calls in English, provide accurate product information, and ensure high levels of customer satisfaction. The role requires strong communication, problem-solving, and multitasking abilities within a fast-paced environment.

The ideal candidate will be fluent in English, have a high school or vocational graduate background, and be able to work full-time with flexible schedules.

Qualifications

• Must be fluent in English with clear communication.
• Strong problem-solving and interpersonal skills are required.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and call center systems.

Responsibilities

• Handle incoming customer calls and respond to inquiries in English.
• Provide accurate information about products and services.
• Resolve customer issues professionally and efficiently.
• Process requests and update records accurately.
• Meet performance targets including service quality and customer satisfaction.
• Escalate complex cases when necessary and follow procedures.

Skills

Fluent English

Problem solving

Interpersonal skills

Listening skills

Multitasking

Team player

Education

High School/ Vocational School graduate

Tools

Call center systems

Computers

Job description

Key Responsibilities

• Handle incoming customer calls and respond to inquiries in EnglishProvide accurate information about company products and services
• Resolve customer issues professionally and efficiently
• Process customer requests and update records accurately
• Meet performance targets, including service quality and customer satisfaction
• Escalate complex cases when necessary
• Follow company procedures and contribute to service improvements

Requirements

• Fluent in spoken and written English with clear communication skills
• Minimum lass than 1 year of experience in Call Center or Customer ServiceStrong problem-solving, interpersonal, and listening skills
• Able to multitask and work in a fast-paced environment
• Proficient in using computers and call center systems
• Minimum High School/Vocational School graduate (SMA/SMK)Willing to work full-time with flexible schedules
• Team player with a positive attitude