Customer Service

RITZHELPER PTE. LTD.; Batam; On-site; IDR 66,402,000 - 89,838,000; Full time

Benefits offered by this job

Competitive salary package

Singapore-based employer

Career growth opportunities

Friendly team environment

Job summary

RitzHelper PTE. LTD. is seeking a Customer Service Executive to join our Singapore-based home services team in Batam.

The role focuses on delivering exceptional customer experiences and requires excellent English communication, strong problem solving, and the ability to multitask in a fast-paced environment. Candidates should have a Diploma or Bachelor's degree, 1–2 years in customer service, and own a laptop. Weekend work is required.

Qualifications

• Diploma or Bachelor's degree in any field.
• 1–2 years experience in Customer Service or related role.
• Excellent command of English (written and spoken).
• Strong communication and interpersonal skills.
• Detail oriented and able to work independently.
• Able to multitask in a fast-paced environment.

Responsibilities

• Respond to customer enquiries via in-house system in a professional and timely manner.
• Manage bookings, rescheduling, cancellations, and customer follow ups.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Coordinate with the Operations team to ensure smooth service delivery.
• Follow company SOPs and maintain a high standard of customer service.

Skills

English proficiency

Customer service

Multitasking

Problem solving

Conflict resolution

Detail oriented

Independent work

Education

Diploma or Bachelor's degree

Tools

CRM / customer support systems

Job description

Position : Customer Service (Executive)

Working Hours: 6 days work (alternate weekly: 8am-4pm / 2pm-10pm; Singapore Time)

We are a fast growing Singapore based home services company looking for a dedicated and customer focused Executive Customer Service to join our team. If you have excellent English communication skills and are passionate about delivering exceptional customer experiences, we’d love to hear from you!

Key Responsibilities:

• -Respond to customer enquiries via in house system in a professional and timely manner.
• -Manage bookings, rescheduling, cancellations, and customer follow ups.
• -Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• -Coordinate with the Operations team to ensure smooth service delivery.
• -Follow company SOPs and ensure a consistently high standard of customer service.

Requirements :

• - Minimum Diploma (D3) or Bachelor’s Degree (S1) in any field.
• - Minimum 1–2 years of experience in Customer Service, Customer Experience, Call Centre, or a related role.
• - Excellent command of English (both written and spoken).
• - Strong communication and interpersonal skills.
• - Strong problem solving and conflict resolution skills.
• - Detail oriented, organised, and able to work independently.
• - Able to multitask and perform well in a fast paced environment.
• - Own a laptop.
• - Available to work on weekend.

Preferred Qualifications:

• - Experience supporting customers in Singapore or other international markets.
• - Experience using CRM or customer support systems.
• - Background in the service, home services, hospitality, or e-commerce industry is an advantage.

What We Offer :

• - Competitive salary of IDR 7,000,000/month
• - Opportunity to work with a Singapore based company
• - Career growth and development opportunities
• - Friendly and supportive team environment