Customer Support Executive

Agaetis Technologies; Yaur; Hybrid; IDR 262,835,114 - 438,058,524; Full time

Benefits offered by this job

100% Non-Voice Process (Chats & Emails only)

Fixed Saturday Work From Home

Training and ongoing support

Growth opportunities in sales support and operations

Job summary

Agaetis Technologies is seeking a Sales Support Executive in Yaur, Papua Tengah, Indonesia. This entry-level, non-voice role involves supporting sales operations through emails and chats aligned with UK business hours. Responsibilities include handling customer queries, assisting with order processing, and maintaining customer interaction records. Candidates should be graduates, possess good written English skills, and have basic computer knowledge. This position offers opportunities for growth in sales support and a fixed work-from-home setup on Saturdays.

Qualifications

• Freshers are welcome, ideal for entry-level candidates.
• Good written communication is essential for this non-voice role.
• Basic computer knowledge required, especially in email and Excel.

Responsibilities

• Handle customer and sales-related queries via email and live chat.
• Support the sales team with order processing and coordination.
• Maintain accurate records of customer interactions.

Skills

Good written English communication skills

Ability to handle multiple tasks simultaneously

Attention to detail

Customer-focused approach

Education

Graduate in any discipline

Tools

MS Excel

CRM knowledge

Job description

Overview

We are looking for enthusiastic and detail-oriented Sales Support Executives to join our team and work with one of our UK-based clients. This is an entry-level, non-voice role where you will support sales and customer operations through emails and chats only, aligned with UK business hours.

Customer Support Executive Duties and Responsibilities

• Handle customer and sales-related queries via email and live chat (no calls)
• Support the sales team with order processing, coordination, and follow-ups
• Maintain accurate records of customer interactions and updates
• Collaborate closely with internal teams to resolve queries efficiently
• Ensure timely, professional, and clear written communication
• Follow defined processes, SLAs, and quality standards
• Provide basic documentation and reporting support when required

Customer Support Executive Requirements and Qualifications

• Graduate in any discipline (Freshers welcome)
• Good written English communication skills
• Basic computer knowledge (Email, MS Excel; CRM knowledge is a plus)
• Ability to handle multiple tasks simultaneously
• Ability to work in UK-aligned shift timings (2:00 PM – 11:00 PM IST)
• Comfortable working 6 days a week
• Ability to work in a fast-paced environment with minimal supervision
• Team player with good time-management skills
• Attention to detail and a customer-focused approach

Perks

• 100% Non-Voice Process (Chats & Emails only)
• Fixed Saturday Work From Home
• Opportunity to work with an international UK-based client
• Training and ongoing support
• Growth opportunities in sales support and operations