Engineer Onsite ITOM Application and Database (Project Based)

PT Aplikanusa Lintasarta; Kota Bandung; In loco; IDR 133.920.000 - 200.880.000; Tempo pieno

Descrizione del lavoro

PT Aplikanusa Lintasarta seeks an Engineer Onsite ITOM Application and Database to monitor critical apps and databases 7x24, document findings, and escalate incidents per procedures. The role requires on-site work and 3x8-hour shifts, with certifications in Application/OS preferred.

Key duties include recording checklists, following change protocols, maintaining runbooks, and contributing to preventive actions and capacity planning.

Competenze

• Experience in monitoring IT operations and incident handling.
• Ability to follow runbooks and escalation procedures.
• Willingness to work 3x8-hour shifts and onsite.
• Understanding of monitoring concepts (metrics, alerts, logs, traces).
• Capability to document operational runbooks and improvements.

Mansioni

• 7x24 monitoring of critical applications and databases.
• Record monitoring data and handover notes within each shift.
• Escalate incidents and coordinate with relevant teams promptly.
• Conduct preventive actions including health checks and capacity planning.
• Prepare and update operational runbooks and procedural documentation.

Descrizione del lavoro

Engineer Onsite ITOM Application and Database (Project Based)

Responsible for continuous (7x24) monitoring of critical applications and databases, regularly recording system conditions, following up on alerts and incidents promptly in accordance with procedures, and maintaining service availability and stability through preventive actions and operational documentation.

Key Responsibilities:

1. 7x24 Monitoring

Continuously monitor monitored objects, namely critical applications and databases, throughout the shift

Observe metrics, alerts, logs, and traces to detect anomalies as early as possible

2. Recording and Checklists

Record monitoring checklists (metrics, alerts, logs, traces) within ≤30 minutes

Document system conditions and findings at every shift change (shift handover)

3. Threshold and Incident Handling

Follow up on threshold breaches and incidents within ≤15 minutes

Escalate to the relevant teams according to procedure when an incident cannot be resolved at the operator level

Log incidents and their follow-up in the ticketing system in use

4. Preventive Actions

Carry out preventive actions in accordance with the applicable approval protocol, including capacity and application/database health checks

Follow change and approval procedures before taking any action on production systems

5. Documentation

Prepare and update operational runbooks

Provide suggestions for procedural improvements based on field findings

Requirements Mandatory Qualifications:

Minimum education: Diploma (D3)/Bachelor’s (S1) in Information Technology, or Vocational High School (SMK) in Information Technology

Minimum 3 years of experience in application/database management

Holds a relevant competency certification

Willing to work 3x8-hour shifts (7x24) and onsite

Understands monitoring concepts (metrics, alerts, logs, traces) and basic incident handling

Able to follow runbooks and escalation procedures with discipline

Certifications - Application/OS: Windows Server, Red Hat, Ubuntu/Linux, or similar

Telecommunications & Internet Service Providers 101-1,000 employees

Founded in 1988, Lintasarta is one of the most comprehensive and advanced Information and Communication Technology service providers in Indonesia, connecting businesses throughout the length and breadth of the archipelago, bringing data communication, business information services and Internet even to remote areas.

Lintasarta has the expertise and experience to take responsibility for part or all of a customers’ information and communications operations, allowing them to concentrate on their core business.

We can provide applications or elements as part of a solution or, in collaboration with partners chosen for their expertise and relevance, provide total custom designed ‘turnkey’ solutions in which every element and detail is included.

We pride ourselves on our adaptability, flexibility, nimbleness and trustworthiness. Free of bureaucratic obstacles and silo mentalities, we can react swiftly, work efficiently and achieve results fast.

We currently serve more than 1,700 corporate clients, connecting more than 19,000 networks, using a sophisticated infrastructure based on the Next Generation Network (NGN) Platform, and backed by local support in more than 44 cities throughout the country.

Founded in 1988, Lintasarta is one of the most comprehensive and advanced Information and Communication Technology service providers in Indonesia, connecting businesses throughout the length and breadth of the archipelago, bringing data communication, business information services and Internet even to remote areas.

Lintasarta has the expertise and experience to take responsibility for part or all of a customers’ information and communications operations, allowing them to concentrate on their core business.

We can provide applications or elements as part of a solution or, in collaboration with partners chosen for their expertise and relevance, provide total custom designed ‘turnkey’ solutions in which every element and detail is included.

We pride ourselves on our adaptability, flexibility, nimbleness and trustworthiness. Free of bureaucratic obstacles and silo mentalities, we can react swiftly, work efficiently and achieve results fast.

We currently serve more than 1,700 corporate clients, connecting more than 19,000 networks, using a sophisticated infrastructure based on the Next Generation Network (NGN) Platform, and backed by local support in more than 44 cities throughout the country.