Ecommerce Specialist

Brew Me Tea; Provinsi Bali; On-site; IDR 100,000,000 - 140,000,000; Full time

Job summary

Brew Me Tea, Bali-based artisan tea company, seeks an Ecommerce Specialist to drive online sales and enhance the digital customer experience. You will manage product listings, pricing, content, and promotions, coordinate with production and marketing, and monitor performance to improve conversions and revenue.

The role is full-time, on-site in Bali, Indonesia, requiring strong English and Indonesian communication and a customer-focused, data-driven approach to optimize online channels.

Qualifications

• The candidate has strong e-commerce and sales skills with online catalog, promotions, and revenue growth experience.
• Excellent customer service and communication skills for inquiries and cross-functional collaboration.
• Solid analytical skills to interpret sales data, metrics, and customer behavior.
• Proficiency with e-commerce platforms and basic digital marketing tools.

Responsibilities

• Manage product listings, pricing, content, and promotions across e-commerce platforms.
• Monitor site performance and sales data to optimize conversions and revenue.
• Coordinate with production and marketing teams and ensure timely fulfillment.
• Maintain brand consistency across digital touchpoints and campaigns.

Skills

E-commerce

Sales growth

Customer service

Analytics

Content management

Education

Bachelor in Business

Diploma in Marketing

Tools

Shopiee

Tokopedia

TikTok Shop

Order management systems

Job description

Company Description

BREW ME TEA is an artisan tea company founded in 2015, focused on the premium market for both organic and non-organic teas under the holding company PT. Bali Cahaya Amerta. The business manages the entire value chain in-house, from planting and harvesting to manufacturing, packing, and quality control of finished products. Tea plantations are located in Angseri, Bali (50 Ha) and Kemuning & Medini, Central Java (800 Ha), ensuring a stable and diverse supply. The tea factory is based in Gianyar, Bali, where products are processed and prepared for domestic and international customers. Applicants join a company that values craftsmanship, traceability, and consistent product quality.

Role Description

The Ecommerce Specialist is a full-time, on-site role based in Bali, Indonesia, responsible for driving online sales and enhancing the digital customer experience. This role manages product listings, pricing, content, and promotions across e-commerce platforms, ensuring accurate, engaging, and up-to-date information. The specialist monitors site performance, analyzes sales data, and recommends optimizations to improve conversion rates, customer retention, and overall revenue. Daily activities include coordinating with production and marketing teams, handling online customer inquiries, tracking orders, and ensuring timely fulfillment. The role also involves implementing digital merchandising strategies, supporting online campaigns, and maintaining brand consistency across all digital touchpoints.

Qualifications

• Candidates should possess strong E-Commerce and Sales skills, with experience managing online product catalogs, promotions, and revenue growth.
• Candidates should possess excellent Customer Service and Communication skills to handle inquiries, resolve issues, and collaborate with cross-functional teams.
• Candidates should possess solid Analytical Skills to interpret sales reports, website metrics, and customer behavior to inform data-driven decisions.
• Candidates should be proficient with e-commerce platforms (e.g., Shopiee, Tokopedia, TikTok Shop, other marketplaces), basic digital marketing tools, and order management systems.
• Candidates should demonstrate attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment.
• Experience in FMCG, retail, or food and beverage industries, especially tea or specialty products, is an advantage
• A diploma or bachelor’s degree in Business, Marketing, Commerce, or a related field is preferred, or equivalent practical experience.
• Fluency in English and Indonesian, with comfort working in an on-site team environment in Bali, is highly beneficial.