Ecommerce & Reservation Growth Lead

Puri Wulandari A Boutique Resort & Spa; Kecamatan Ubud; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Puri Wulandari A Boutique Resort & Spa in Ubud, Bali, seeks an Ecommerce & Reservation Supervisor for a full-time, on-site role. You will oversee all online sales channels and reservations to maximize occupancy, revenue, and guest satisfaction, including OTA listings, rate updates, and content integrity.

Responsibilities include handling inquiries via phone, email and online channels, confirming bookings, processing modifications or cancellations, and coordinating with Sales and Marketing to

Qualifications

• Diploma or Bachelor’s in Hospitality, Marketing, Business Admin, or related field.
• Minimum 2 years in a similar role, preferably in 4- or 5-star hotel environments.
• Excellent verbal and written English; multilingual is an advantage.

Responsibilities

• Oversee all online sales channels and reservation activities to maximize occupancy.
• Manage OTA listings, rates, and availability; monitor promotions and content integrity.
• Handle reservation inquiries via phone, email, and online channels; confirm bookings and process changes or cancellations.
• Coordinate special requests with relevant departments and train reservation team.
• Collaborate with sales and marketing to optimize digital visibility and conversions.

Skills

English proficiency

Interpersonal skills

Multitasking

Team collaboration

Attention to detail

Education

Diploma or Bachelor’s Degree in Hospitality, Marketing, Business Administration, or related field

Tools

OTA platforms

E-commerce platforms

Digital marketing basics

Job description

Puri Wulandari A Boutique Resort & Spa in Ubud, Bali, seeks an Ecommerce & Reservation Supervisor for a full-time, on-site role. You will oversee all online sales channels and reservations to maximize occupancy, revenue, and guest satisfaction, including OTA listings, rate updates, and content integrity.

Responsibilities include handling inquiries via phone, email and online channels, confirming bookings, processing modifications or cancellations, and coordinating with Sales and Marketing to