Ecommerce & Reservation Supervisor

Puri Wulandari A Boutique Resort & Spa; Kecamatan Ubud; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Puri Wulandari A Boutique Resort & Spa in Ubud, Bali, seeks an Ecommerce & Reservation Supervisor for a full-time, on-site role. You will oversee all online sales channels and reservations to maximize occupancy, revenue, and guest satisfaction, including OTA listings, rate updates, and content integrity.

Responsibilities include handling inquiries via phone, email and online channels, confirming bookings, processing modifications or cancellations, and coordinating with Sales and Marketing to

Qualifications

• Diploma or Bachelor’s in Hospitality, Marketing, Business Admin, or related field.
• Minimum 2 years in a similar role, preferably in 4- or 5-star hotel environments.
• Excellent verbal and written English; multilingual is an advantage.

Responsibilities

• Oversee all online sales channels and reservation activities to maximize occupancy.
• Manage OTA listings, rates, and availability; monitor promotions and content integrity.
• Handle reservation inquiries via phone, email, and online channels; confirm bookings and process changes or cancellations.
• Coordinate special requests with relevant departments and train reservation team.
• Collaborate with sales and marketing to optimize digital visibility and conversions.

Skills

English proficiency

Interpersonal skills

Multitasking

Team collaboration

Attention to detail

Education

Diploma or Bachelor’s Degree in Hospitality, Marketing, Business Administration, or related field

Tools

OTA platforms

E-commerce platforms

Digital marketing basics

Job description

Role Description The Ecommerce & Reservation Supervisor is a full-time, on-site role based at Puri Wulandari A Boutique Resort & Spa in Ubud. This position oversees all online sales channels and reservation activities to maximize occupancy, revenue, and guest satisfaction. Day-to-day responsibilities include managing online travel agency (OTA) listings, updating rates and availability, monitoring promotions, and ensuring accurate content across all ecommerce platforms. The Supervisor handles reservation inquiries via phone, email, and online channels, confirms bookings, processes modifications or cancellations, and coordinates special requests with relevant departments. The role also involves monitoring reservation performance, preparing reports, training and guiding reservation team members, and collaborating with sales and marketing to optimize digital visibility and conversion.

Qualifications

• A Diploma or Bachelor’s Degree in Hospitality, Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in a similar role, preferably within a 4-star or 5-star hotel environment.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Strong interpersonal skills with the ability to interact professionally with diverse guest personalities and internal teams.
• Proven ability to multitask, prioritize workload, and perform efficiently under pressure in a fast-paced environment.
• Flexible and willing to work in shifts, including weekends and public holidays, as required by operational needs.
• Professional appearance and positive demeanor, representing the company’s brand standards at all times.
• Demonstrates a positive attitude, strong work ethic, and the ability to work collaboratively within a team.
• Strong attention to detail, especially in handling online platforms, content updates, and digital promotions.
• Familiarity with e-commerce platforms, OTA (Online Travel Agents), and basic digital marketing strategies is highly preferred.
• Ability to analyze online performance data and contribute to strategies that improve online visibility and revenue.
• Multilingual ability is an added advantage.
• Available to join immediately is highly preferred.