E-Commerce & Reservations Executive

Tiara Hana; Bogor; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Tiara Hana in Bogor, Indonesia, seeks an E-Commerce & Reservations Executive to optimize hotel reservations, manage online channels, and improve booking performance, while delivering outstanding guest experiences.

You will handle room availability, pricing, OTA performance, and direct bookings, analyze occupancy and ADR, coordinate with operations, and prepare regular performance reports.

Qualifications

• Experience in hotel Sales & Marketing, E-Commerce, or Reservations.
• Familiarity with OTAs, channel managers, and hotel reservation systems; VHP Cloud PMS experience is an advantage.
• Understanding of room inventory management, pricing, and online distribution.
• Strong analytical, communication, and organizational skills.
• Detail-oriented, proactive, and guest-focused.

Responsibilities

• Manage and update reservations accurately in VHP Cloud PMS.
• Monitor OTA platforms, direct bookings, travel agent reservations, and room availability.
• Update room rates, inventory, and promotions across distribution channels.
• Analyze occupancy, booking trends, ADR, and competitor pricing to support revenue optimization.
• Respond to guest inquiries, manage special requests, and coordinate with operational teams.
• Prepare regular reservation and booking performance reports.

Skills

Hotel Sales & Marketing

E-Commerce

Reservations

Analytical skills

Communication skills

Organizational skills

Guest-focused

Tools

VHP Cloud PMS

Job description

n Employment Type: Full-timeLocation: On-site | Bogor, West Java

Job Description

We are looking for a detail-oriented and analytical E-Commerce & Reservations Executive to manage hotel reservations, online distribution channels, and booking performance. The role focuses on optimizing room availability, pricing, and OTA performance to maximize revenue while ensuring an excellent guest experience.

Key Responsibilities

• Manage and update reservations accurately in VHP Cloud PMS.
• Monitor OTA platforms, direct bookings, travel agent reservations, and room availability.
• Update room rates, inventory, and promotions across distribution channels.
• Analyze occupancy, booking trends, ADR, and competitor pricing to support revenue optimization.
• Respond to guest inquiries, manage special requests, and coordinate with operational teams.
• Prepare regular reservation and booking performance reports.

Qualifications & Requirements

• Experience in hotel Sales & Marketing, E-Commerce, or Reservations.
• Familiarity with OTAs, channel managers, and hotel reservation systems; VHP Cloud PMS experience is an advantage.
• Understanding of room inventory management, pricing, and online distribution.
• Strong analytical, communication, and organizational skills.
• Detail-oriented, proactive, and guest-focused.
• Able to work collaboratively in a fast-paced hospitality environment.n