E-Commerce Specialist

Arya Noble; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Arya Noble is seeking a Channel Manager to drive e-commerce channel operations from Jakarta. You will manage pricing, banners, and PDP updates while analyzing competitor actions and optimizing live streaming content.

The role emphasizes CRM excellence, partner collaboration, and data-driven reporting to improve channel performance across Shopee, Tokopedia, TikTok, and more.

Qualifications

• Bachelor's degree in Business Management or Marketing Communication is required.
• 1-2 years of experience in E-commerce channel management is required.
• Experience in the beauty industry, E-commerce, or retail is a plus.
• Understanding of internal e-commerce advertising and proficiency in data analysis is required.
• Familiarity with Microsoft Office, especially Excel, and Magento software is required.

Responsibilities

• Execute the channel plan as scheduled, ensuring timely implementation of channel operations.
• Analyze and benchmark competitors' actions for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, PDPs, and landing pages.
• Engage in daily CRM activities, including inbound/outbound chat on prime channels to maintain positive customer feedback and uphold channel reputation.
• Cultivate relationships with internal and external partners to meet goals.
• Generate daily and weekly reports with analyses, insights, summaries, and recommendations based on data.
• Manage and oversee marketing activities, especially live streaming, on the channels for relevant content delivery.
• Administer administrative tasks for channels according to SLAs to maintain operational excellence.

Skills

Data analysis

E-commerce advertising

CRM skills

Education

Bachelor's degree in Business Management or Marketing Communication

Tools

Magento

Microsoft Excel

MS Office

Job description

• Execute the channel plan as scheduled, ensuring the timely implementation of channel operations.
• Analyze and benchmark the actions and successes of competitors for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, product detail pages (PDP), and landing pages.
• Engage in daily customer relationship management (CRM) activities, including inbound and outbound chat on prime channels (Shopee, Tokopedia, TikTok, erhastore.co.id, and others) to maintain positive customer feedback and uphold the reputation of the channels.
• Cultivate positive relationships and collaborations with both internal and external partners to meet operational and business goals.
• Generate comprehensive daily and weekly reports, providing analyses, insights, summaries, and recommendations based on objective and substantial data to evaluate channel performance.
• Manage and oversee marketing activities, especially live streaming processes, on the channels to ensure relevance and the effective delivery of content.
• Administer and ensure the delivery of administrative tasks for channels according to service level agreements (SLAs) to maintain operational excellence.

Responsibilities

• Execute the channel plan as scheduled, ensuring the timely implementation of channel operations.
• Analyze and benchmark the actions and successes of competitors for each brand on various channels to generate ideas and assess performance.
• Set standard prices, discount rates, and flash sale prices, and update banners, product detail pages (PDP), and landing pages.
• Engage in daily customer relationship management (CRM) activities, including inbound and outbound chat on prime channels (Shopee, Tokopedia, TikTok, erhastore.co.id, and others) to maintain positive customer feedback and uphold the reputation of the channels.
• Cultivate positive relationships and collaborations with both internal and external partners to meet operational and business goals.
• Generate comprehensive daily and weekly reports, providing analyses, insights, summaries, and recommendations based on objective and substantial data to evaluate channel performance.
• Manage and oversee marketing activities, especially live streaming processes, on the channels to ensure relevance and the effective delivery of content.
• Administer and ensure the delivery of administrative tasks for channels according to service level agreements (SLAs) to maintain operational excellence.

Requirements

• Bachelor's degree in Business Management or Marketing Communication.
• 1-2 years of experience in E-commerce channel management.
• Experience in the beauty industry, E-commerce, or retail is a plus.
• Understanding of internal e-commerce advertising.Proficiency in data analysis.
• Familiarity with Microsoft Office, especially Excel, and Magento software.