E-Commerce Operations Supervisor

PT FCL INTERNASIONAL INDONESIA; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

KantorKu is seeking an experienced E-commerce Operations Manager in Jakarta to oversee daily TikTok store activities, drive sales and profitability, and coordinate cross-functional teams. You will optimize listings, pricing, promotions, and SEO while implementing platform campaigns and monitoring KPIs.

Ideal candidates have 3+ years in e-commerce ops, 1+ year in a supervisory role, and strong analytical skills. Familiarity with Shopee and TikTok campaigns is preferred.

Qualifications

• Minimum 3 years in e-commerce operations, preferably with Shopee stores in Southeast Asia.
• At least 1 year in a supervisory or team coordination role.
• Proven experience in improving online sales performance and listings.
• Strong analytical skills to interpret performance data and spot growth.
• Good understanding of Shopee features, campaigns, promos, and metrics.
• Diploma or Bachelor's in Business, Marketing or E-Commerce preferred.

Responsibilities

• Supervise daily TikTok store operations to hit sales and profitability targets.
• Monitor performance and implement strategies to improve sales and AOV.
• Manage product listings, pricing, promotions, and SEO to boost visibility.
• Coordinate TikTok campaigns including promotions and vouchers.
• Analyze KPIs to identify improvement opportunities and cost efficiency.
• Oversee inventory, stock moves, and order fulfillment with logistics teams.
• Ensure compliance with platform policies and internal standards.
• Prepare regular performance reports with actionable recommendations.
• Coordinate with marketing, merchandising, customer service and logistics.
• Guide and evaluate team members to ensure timely, accurate work.

Skills

E-commerce ops

Supervisory role

Analytical skills

Campaign management

Team leadership

Communication

Education

Bachelor's degree

Tools

Shopee Seller Center

TikTok for Business

Job description

• Supervise daily TikTok store operations to ensure smooth execution and achievement of sales and profitability targets.
• Monitor store performance and implement operational strategies to improve sales, conversion rates, average order value, and overall profitability.
• Manage product listings, assortment, pricing, promotions, and SEO optimization to improve product visibility and sales performance.
• Coordinate the execution of TikTok campaigns, including platform-wide promotions, vouchers, and other marketing activities.
• Analyze key performance indicators, including traffic, conversion rates, advertising costs, refunds, and operational expenses, to identify areas for improvement.
• Monitor inventory availability, stock movement, and order fulfillment in coordination with warehouse and supply chain teams.
• Ensure compliance with Shopee platform policies, pricing strategies, and internal operational standards.
• Prepare regular performance reports and provide actionable recommendations to improve store efficiency and profitability.
• Coordinate with internal teams, including marketing, merchandising, customer service, and logistics, to ensure effective execution of e-commerce activities.
• Supervise and guide team members, monitor individual performance, and ensure tasks are completed accurately and on schedule.

Requirements

• Minimum 3 years of experience in e-commerce operations, preferably with hands-on experience managing Shopee stores in Southeast Asia.
• At least 1 year of experience in a supervisory or team coordination role is preferred.
• Proven experience in improving online sales performance and managing successful product listings or best-selling products.
• Strong analytical skills with the ability to interpret performance data and identify opportunities for sales growth and profitability improvement.
• Good understanding of Shopee platform features, campaign mechanisms, promotional tools, and store performance metrics.
• Good communication, coordination, problem-solving, and team leadership skills.
• Diploma or Bachelor's degree in Business, Marketing, E-Commerce, or a related field is preferred; equivalent practical experience may also be considered.

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