e-Commerce Manager

PT UNZA VITALIS (A business unit of Wipro Consumer Care); Indonesia; On-site; IDR 520,000,000 - 760,000,000; Full time

Job summary

PT UNZA VITALIS (A business unit of Wipro Consumer Care) seeks a Head of e-Commerce to drive the overall strategy, performance, and execution of our online business across platforms in the personal care and beauty sector.

The role focuses on shaping the digital roadmap, expanding e-commerce presence, and leading a dynamic team. Strong leadership, analytics, and cross-functional collaboration are essential for success in a fast-paced environment.

Qualifications

• Bachelor's degree in business, marketing, digital commerce, or related field.
• 8–10 years in e-commerce with at least 3 years in leadership.
• Proven success managing e-commerce ops for FMCG, personal care, or beauty.
• Familiar with marketplace mechanics, P&L, campaign planning, and negotiation.
• Strong analytical skills and data-driven decision-making.
• Experience in livestream, affiliate, and social commerce strategy is a strong plus.
• Solid leadership, project management, and cross-functional work in fast-paced environment.
• Excellent communication in Bahasa Indonesia and English.

Responsibilities

• Develop and lead end-to-end e-Commerce strategy across marketplaces and social channels.
• Oversee daily operations: campaign planning, online sales performance, digital merchandising, pricing, and inventory.
• Collaborate with Marketing, Trade, Supply Chain, Customer Service, Finance and external partners.
• Drive online revenue growth, traffic, and conversion by optimizing digital shelf performance, promotional mechanics, and bundling strategy.
• Lead livestreaming, affiliate programs, and influencer collaborations.
• Monitor platform data and KPIs to provide strategic insights and improvements.
• Manage platform relationships and negotiate for visibility and co-branding opportunities.
• Build and lead the e-commerce team with coaching and performance monitoring.

Skills

Leadership

Analytical skills

Cross-functional

Data-driven decisions

Communication

Education

Bachelor's degree

Tools

Excel

Google Analytics

Platform dashboards

Job description

Responsibilities

Are you a digital leader with a passion for data, innovation, and growth We're looking for a Head of e-Commerce to drive the overall strategy, performance, and execution of our online business across platforms. This role will be critical in shaping our digital roadmap and expanding our e-commerce presence in the personal care and beauty industry.

Your Key Responsibilities

• Develop and lead the end-to-end e-Commerce strategy across marketplaces (Tokopedia, Shopee, Lazada, etc.), and social commerce channels.
• Oversee daily operations of e-commerce activities, including campaign planning, online sales performance, digital merchandising, pricing, and inventory.
• Collaborate with internal teams (Marketing, Trade, Supply Chain, Customer Service, Finance) and external partners to ensure seamless customer experience and campaign execution.
• Drive online revenue growth, traffic, and conversion by optimizing digital shelf performance, promotional mechanics, and bundling strategy.
• Lead livestreaming, affiliate programs, and influencer collaborations as key growth drivers.
• Monitor and analyze platform data and KPIs (traffic, conversion, GMV, ROAS, etc.) to provide strategic insights and continuous improvement.
• Manage platform relationships and negotiate for visibility, campaign slots, and co-branding opportunities.
• Build and lead the e-commerce team with clear direction, coaching, and performance monitoring

Requirements

• Bachelor's degree in Business, Marketing, Digital Commerce, or related field.
• Minimum 8–10 years of experience in e-commerce, with at least 3 years in a managerial or leadership role.
• Proven success managing e-commerce operations for FMCG, personal care, or beauty products.
• Familiar with marketplace mechanics, P&L management, campaign planning, and commercial negotiation.
• Strong analytical skills and comfort with data-driven decision-making (Excel, Google Analytics, platform dashboards).
• Experience in livestream, affiliate, and social commerce strategy is a strong plus.
• Solid leadership skills, project management, and the ability to work cross-functionally in a fast-paced environment.
• Excellent communication in Bahasa Indonesia and English.