Duty Manager, Guest Experience & Operations

Hyatt Hotels Corporation; Provinsi Bali; On-site; IDR 300,000,000 - 520,000,000; Full time

Job summary

Andaz Bali, a Hyatt Hotels property, invites talented individuals to join us as Duty Manager. You will oversee daily operations, ensuring guests have a seamless and memorable stay, and lead a cohesive team across departments.

The role requires Indonesian applicants with at least two years in a similar position, proficiency with Opera Cloud, Medallia, and Hotsos, strong guest service instincts, and a proactive, problem-solving approach to protect service quality.

Qualifications

• Minimum 2 years of experience in the same role.
• Proficient with Opera Cloud, Medallia, and Hotsos.
• Strong guest-facing communication and problem-solving skills.

Responsibilities

• Oversee daily operations and ensure smooth guest experiences.
• Lead multiple departments to achieve service goals and standards.

Skills

Guest interaction

Problem solving

Communication

Tools

Opera Cloud

Medallia

Hotsos

Job description

Andaz Bali, a Hyatt Hotels property, invites talented individuals to join us as Duty Manager. You will oversee daily operations, ensuring guests have a seamless and memorable stay, and lead a cohesive team across departments.

The role requires Indonesian applicants with at least two years in a similar position, proficiency with Opera Cloud, Medallia, and Hotsos, strong guest service instincts, and a proactive, problem-solving approach to protect service quality.