Head of Operations and Services

SmartRecruiters, Inc.; Cirebon; In loco; IDR 167.400.000 - 312.480.000; Tempo pieno

Descrizione del lavoro

SmartRecruiters, Inc. seeks a Healthcare Operations Manager to lead Front Office initiatives, coordinating with the Group Head to boost patient satisfaction and implement change across the hospital. The role requires strong leadership of healthcare and administrative teams, and expertise in hospital operations.

The ideal candidate possesses 5+ years in a similar role, excels in data analysis, and drives continuous improvement across clinical and non-clinical areas.

Competenze

• Bachelor or master degree in Healthcare Administration or related field.
• Minimum 5 years of experience in a similar industry/position or as a Project Manager.
• Strong leadership to manage diverse teams of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills to address operational challenges.
• In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management.

Mansioni

• Coordinate with the Operations Excellence Group Head HO on Front Office initiatives to improve patient satisfaction and drive change.
• Establish control processes to improve service delivery and foster a culture of continuous improvement.
• Collect, analyze, and report patient feedback to guide service improvement initiatives.

Conoscenze

Leadership

Analytical skills

Problem solving

Hospital operations knowledge

Operational management

Formazione

Bachelor/Master in Healthcare Administration or related Major

Descrizione del lavoro

• Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives/programs/projects to increase patient satisfaction including becoming an agent of change in the Hospital
• Establish control processes in providing services including creating a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors so that can be used as a basis for determining service improvement initiatives/programs.

Qualifications

• Bachelor/master Degree from Healthcare Administration, Business Administration, or any related major
• Have minimum 5 years of experience in a similar industry/position or as a Project Manager
• Strong leadership skills to manage and inspire a diverse team of healthcare professionals and administrative staff.
• Strong analytical and problem-solving skills to address operational challenges and implement effective solutions.
• In-depth knowledge of hospital operations, including clinical and non-clinical areas, and experience with operational management.