City-Wide Hotel Operations Lead

PT Commeasure Solutions Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

RedDoorz is seeking a Hotel Operations Support specialist in Surabaya to ensure city-wide properties comply with SOPs and standards. You will monitor property quality, coordinate with hotel teams, and assist in guest experience improvements and local marketing efforts.

Requirements include 2-3 years in Hotel Management or Account Management, a bachelor’s degree in Hospitality/Tourism or related fields, adaptability, and willingness to travel for business trips. English fluency is a plus.

Qualifications

• 2-3 years experience in Hotel Management, Account Management.
• Ability to supervise operational things in Star rating Hotel.
• A bachelor's degree is required, with preference for those in Hospitality, Tourism, or related fields.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English will be point plus.

Responsibilities

• Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
• Monitors the quality of properties to ensure they meet our standards.
• Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
• Conducts field visits and follow-ups with properties to ensure compliance and address any issues.

Skills

Hotel Management

Account Management

English language

Education

Bachelor's degree in Hospitality/Tourism or related fields

Job description

RedDoorz is seeking a Hotel Operations Support specialist in Surabaya to ensure city-wide properties comply with SOPs and standards. You will monitor property quality, coordinate with hotel teams, and assist in guest experience improvements and local marketing efforts.

Requirements include 2-3 years in Hotel Management or Account Management, a bachelor’s degree in Hospitality/Tourism or related fields, adaptability, and willingness to travel for business trips. English fluency is a plus.