Part-Time Field Auditor — Hospitality Operations

Indodana; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 1,500,000,000 - 3,000,000,000; Full time

Job summary

JW Marriott Hotel Surabaya is seeking a dynamic General Manager to lead all aspects of hotel operations in Surabaya.

The role requires proven experience in hotel management, strong sales and marketing leadership, and a solid financial acumen to deliver excellent guest experiences and profitability. You will partner with local community and ownership to maintain brand standards and drive growth.

Qualifications

• Experience leading hotel operations and F&B, with strong financial oversight.
• Degree in Business Administration or related field required; experience in APAC preferred.

Responsibilities

• Lead property operations with focus on guest and employee satisfaction.
• Drive human resources, financial performance and revenue growth.
• Implement service strategies to meet guest expectations and ROI.
• Guide leadership team; develop professional growth plans.
• Ensure sales engines are leveraged and explore proactive sales activities.
• Align property plans with Marriott brand positioning and ownership goals.
• Build relationships with local officials, businesses, and customers.
• Oversee customer and public relations, audits, and compliance.

Skills

Leadership

Hotel operations

Sales & marketing

Financial acumen

Education

2-year degree in Business Administration

Bachelor's degree in Business Administration

Job description

JW Marriott Hotel Surabaya is seeking a dynamic General Manager to lead all aspects of hotel operations in Surabaya.

The role requires proven experience in hotel management, strong sales and marketing leadership, and a solid financial acumen to deliver excellent guest experiences and profitability. You will partner with local community and ownership to maintain brand standards and drive growth.