Deputy Branch Manager - Brain Academy - Langsa

Ruangguru; Aceh; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

Ruangguru is seeking a Branch Operations Manager to coordinate branches regionally, ensuring smooth operations and academic oversight. You will lead events and promotions to boost student enrollment and engagement, while applying PnL insight to optimize revenue.

Focus on delivering excellence in the end-to-end customer journey and team leadership. This role requires a Bachelor's degree and proven leadership in Sales/Marketing or Operations.

Qualifications

• Bachelor’s Degree in any major.
• Leadership experience in Sales & Marketing/Business Operations/BD.
• Strong people management and team handling skills.
• Experience advantageous in education/start-up environments.

Responsibilities

• Coordinate and manage branches within the regional area to ensure smooth operations and oversee the academic process.
• Lead branch activity initiatives including events and promotions to drive student engagement and enrollment.
• Apply PnL management to evaluate local market conditions and identify sales opportunities to optimize revenue.
• Oversee the entire customer experience from onboarding to loyalty, ensuring satisfaction and positive journeys.

Skills

Branch management

Leadership

Sales & Marketing

Customer experience

Team management

Event planning

Education

Bachelor’s degree

Job description

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue
• Oversee the entire customer experience, managing the end-to-end customer journey to ensure satisfaction and foster loyalty
• Bachelor’s Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start-up environment is advantageous)
• Good knowledge of people management and experience in handling a team