Data Center Operations Senior Analyst — 24/7 Bekasi Site

NTT DATA North America; Bekasi; On-site; IDR 144,000,000 - 240,000,000; Full time

Job summary

NTT DATA North America is seeking a Data Center Ops Senior Analyst to join our Bekasi, Jawa Barat team. The role involves hands-on data center support, vendor liaison, and first level monitoring and ticketing across 24/7 shifts.

You will work under SME guidance to ensure server health, cabling, patching, and standard operating procedures are followed at the site in Indonesia. This position requires flexibility for 1st and 2nd shift coverage.

Qualifications

• 3–5 years of experience in Data Center support.
• Basic knowledge of Data Center components (Servers, Storage, Network, Cabling).
• Familiarity with Data Center operating procedures and SBOs.

Responsibilities

• Follow daily Data Center checklist and perform required actions.
• Coordinate with vendors and escort support as needed.
• Provide level 1 Network/Voice support for BAU tasks under SME guidance at site.

Skills

Data Center ops

Vendor coordination

Server knowledge

Network basics

Shift work

Tools

ServiceNow

Job description

NTT DATA North America is seeking a Data Center Ops Senior Analyst to join our Bekasi, Jawa Barat team. The role involves hands-on data center support, vendor liaison, and first level monitoring and ticketing across 24/7 shifts.

You will work under SME guidance to ensure server health, cabling, patching, and standard operating procedures are followed at the site in Indonesia. This position requires flexibility for 1st and 2nd shift coverage.