Data Center Operations Leader: 24/7 Uptime & SLA Excellence

DAMAC Digital; Jakarta Pusat; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

DAMAC Digital is seeking an Operations Manager to lead the safe, reliable, and customer-focused operations of a data center site in Jakarta. This role drives 24x7 uptime across power, cooling, security, and maintenance, coordinating between cross-functional teams and vendors to meet customer SLAs and audit readiness.

You will oversee system monitoring, incident response, and KPI reviews while ensuring ISO and regulatory compliance in a high-stakes, multi-tenant environment.

Qualifications

• 8+ years in data center operations or equivalent critical environment.
• Leadership experience in customer-facing and vendor-heavy operations.
• Strong knowledge of power, HVAC, monitoring, and security systems.
• Familiarity with CMMS/CAFM, DCIM, change and incident management.

Responsibilities

• Own overall site operations, service availability, and compliance in a multi-tenant colocation.
• Coordinate between electrical, mechanical, security, HSE, and vendors.
• Chair daily/weekly/monthly reviews for operations, risks, KPIs, and incidents.
• Govern SOPs, MOPs, EOPs, and change records with risk controls.
• Ensure CAFM/CMMS is fully operational for asset and maintenance tasks.
• Drive integration with CAD/REVIT, DCIM, BI dashboards, and alarm workflows.
• Oversee onboarding, remote hands, incident communication, and SLA reporting.

Skills

Data center ops

Critical environment

Power systems

HVAC systems

Security & risk

Maintenance governance

Tools

CMMS/CAFM

DCIM

BMS

EPMS

BI dashboards

Job description

DAMAC Digital is seeking an Operations Manager to lead the safe, reliable, and customer-focused operations of a data center site in Jakarta. This role drives 24x7 uptime across power, cooling, security, and maintenance, coordinating between cross-functional teams and vendors to meet customer SLAs and audit readiness.

You will oversee system monitoring, incident response, and KPI reviews while ensuring ISO and regulatory compliance in a high-stakes, multi-tenant environment.