Data Center Onsite Operations Supervisor

GMI Cloud; Batam; On-site; IDR 323,450,000 - 485,175,000; Full time

Job summary

GMI Cloud, Inc seeks a Data Center Onsite Operation Supervisor to join our Global Infrastructure team, overseeing daily data center operations and onsite operators. Focus on SOP compliance, incident coordination, asset management support, and basic facility monitoring.

Preferred Location: Bangkok, Thailand. 3+ years in data center operations, familiarity with MEP systems, ITSM, and 24x7 shift readiness. English fluency required; Mandarin a plus for APAC stakeholders and vendor interactions.

Qualifications

• 3+ years in data center operations or infrastructure operations.
• Experience coordinating or supervising operational activities.
• Familiarity with data center operational procedures and daily operation workflows.
• Basic understanding of MEP systems including UPS, cooling, PDUs, generators and fire suppression.
• Familiarity with asset management and physical security operations.
• Experience with incident handling and escalation processes.
• Familiarity with ITSM or ticketing systems.
• Basic knowledge of Windows, Linux, and networking concepts.
• Strong communication and coordination skills.
• Ability to work in a 24x7 operational environment.
• Preferably certificiations in Safety or Fire if available.
• Fluent in English; Mandarin Chinese is a plus for APAC stakeholders.

Responsibilities

• Supervise daily onsite operator activities and shift operations.
• Ensure SOPs and operational procedures are properly followed.
• Coordinate incident handling and escalation activities.
• Support rack & stack, cabling, hardware installation, and decommission activities.
• Support asset management activities, including inventory tracking and documentation maintenance.
• Support physical security operations, including visitor/vendor access coordination and access control procedures.
• Monitor and report abnormal conditions related to data center infrastructure and facility environments.
• Coordinate operational activities with internal teams, vendors, and facility teams.
• Maintain operational logs, checklists, reports, and documentation.
• Provide operational guidance and support to onsite operators.

Skills

Data center operations

Team supervision

SOP compliance

Incident management

Asset management

Security operations

ITSM familiarity

Windows/Linux basics

English communication

24x7 shift work

Tools

ITSM systems

Access control systems

UPS & PDU basics

Job description

GMI Cloud is a fast-growing, AI-native infrastructure company delivering high-performance GPU compute, inference services, and infrastructure for AI agents.

Following 8x ARR growth, GMI Cloud continues to scale rapidly across the U.S. and APAC. As a Reference Platform NVIDIA Cloud Partner (NCP) and a validated leading NCP across both markets, we power production AI for leading AI-native companies including Fireworks AI, Cartesia, Reflection, and OpenRouter.

From large-scale compute to optimized inference and agentic workloads, GMI Cloud gives AI teams the infrastructure they need to build, deploy, and scale on one unified cloud.

One cloud for compute, inference, and agents.

Role Overview

We are seeking a Data Center Onsite Operation Supervisor to join the GMI Global Infrastructure team, responsible for supervising daily data center operational activities and onsite operators to ensure stable, secure, and compliant operations. This role focuses on operational execution, SOP compliance, incident coordination, asset management support, physical security operations, and basic monitoring of data center facility infrastructure and MEP systems.

Preferred Location: Bangkok, Thailand.

Responsibilities

1. Supervise daily onsite operator activities and shift operations
2. Ensure SOPs and operational procedures are properly followed
3. Coordinate incident handling and escalation activities
4. Support rack & stack, cabling, hardware installation, and decommission activities
5. Support asset management activities, including inventory tracking, asset movement, and documentation maintenance
6. Support physical security operations, including visitor/vendor access coordination and access control procedures
7. Monitor and report abnormal conditions related to data center infrastructure and facility environments
8. Coordinate operational activities with internal teams, vendors, and facility teams
9. Maintain operational logs, checklists, reports, and documentation
10. Provide operational guidance and support to onsite operators

Qualifications

1. 3+ years of experience in data center operations or infrastructure operations
2. Experience coordinating or supervising operational activities
3. Familiarity with data center operational procedures and daily operation workflows
4. Basic understanding of MEP systems, including UPS, cooling systems, PDUs, generators, and fire suppression systems
5. Familiarity with asset management and physical security operations
6. Experience with incident handling and escalation processes
7. Familiarity with ITSM or ticketing systems
8. Basic knowledge of Windows, Linux, and networking concepts
9. Strong communication and coordination skills
10. Ability to work in a 24x7 operational environment
11. Preferably with Occupational Safety and Health First Aid Personnel certification, Fire Safety Manager certification
12. Must be fluent to communicate in English (written and spoken); preferably conversational in Mandarin Chinese to support APAC stakeholders and vendor interactions.