Data And Technical Administration (Fulltime Jakarta)

Pt Sinergia Worldwide Education; Jawa Barat; Hybrid; IDR 44,640,000 - 78,120,000; Full time

Benefits offered by this job

Structured training program

Mentorship from IT professionals

Exposure to diverse technical issues

Industry-recognized certifications

Hybrid work model

Job summary

Pt Sinergia Worldwide Education in Depok, West Java, is seeking an Apprentice Technical Support Specialist. The role offers a solid IT support foundation with a path to a rewarding tech career. Candidates should communicate well, learn quickly, and be ready to work in a hybrid setup.

The position emphasizes hands-on experience, mentorship from IT professionals, and opportunities to pursue certifications while gaining practical skills.

Qualifications

• Strong interest in IT and technology troubleshooting.
• Excellent communication and interpersonal skills.
• Good problem-solving and analytical abilities.
• Patience and a customer-centric approach.
• Familiarity with Windows and macOS and common software applications.

Responsibilities

• Provide first-level technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions and clear instructions.
• Escalate complex issues to senior technical staff when necessary.
• Document all support interactions and resolutions in a ticketing system.
• Assist in the setup and maintenance of user workstations and equipment.
• Contribute to the creation and maintenance of knowledge base articles.
• Follow up with users to ensure issues are resolved satisfactorily.

Job description

About the Role Our client, a fast-growing IT solutions provider, is looking for an enthusiastic Apprentice Technical Support Specialist to join their team in Depok. This role is designed to provide a solid foundation in IT support and a pathway to a rewarding career in the tech industry. We are seeking candidates with excellent communication abilities and a strong desire to learn and grow. Join a supportive environment in West Java and gain invaluable practical experience.

Key Responsibilities

• Provide first-level technical support to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions and clear instructions.
• Escalate complex issues to senior technical staff when necessary.
• Document all support interactions and resolutions in a ticketing system.
• Assist in the setup and maintenance of user workstations and equipment.
• Contribute to the creation and maintenance of knowledge base articles.
• Follow up with users to ensure their issues have been resolved satisfactorily.

Requirements

• A strong interest in IT and technology troubleshooting.
• Excellent communication and interpersonal skills.
• Good problem-solving and analytical abilities.
• Patience and a customer-centric approach.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Ability to learn new technologies quickly.
• High school diploma or equivalent; IT certifications (e.g., CompTIA A+) or coursework are a plus.
• Must be legally able to work in Depok, West Java, ID.

Benefits

• Structured training program covering IT support essentials.
• Mentorship from experienced IT professionals.
• Exposure to a wide range of technical challenges and solutions.
• Opportunity to gain industry-recognized certifications.
• Hybrid work model offering flexibility.