Senior App Support Engineer (Tomcat, Nginx, Weblogic) | Global Travel

Pt Infinitium Solutions; Jawa Barat; On-site; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Health benefits

Competitive salary

Job summary

Pt Infinitium Solutions in Bekasi, West Java, is seeking a Technical Support Engineer to join our software solutions team. You will provide advanced technical support for our enterprise software, diagnose complex issues, and collaborate with developers to ensure optimal performance.

The successful candidate will have a Bachelor's in CS/IT/Engineering, at least 3 years in software support, strong OS and network knowledge, scripting skills, and excellent communication in English with Bahasa

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Minimum 3 years in technical software support.
• Strong OS, networking, and SQL knowledge.
• Scripting in Python or Bash is a plus.
• Excellent analytical and debugging skills.
• Strong communication; English fluency required; Bahasa Indonesia a plus.

Responsibilities

• Provide advanced technical support via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex software issues.
• Reproduce issues in a test environment to identify root causes.
• Collaborate with developers and QA to report bugs and improvements.
• Create and maintain detailed technical documentation.
• Assist in training of junior support staff.
• Manage multiple tickets, prioritizing by severity.
• Monitor performance and provide proactive solutions.
• Communicate status and resolution clearly to clients.

Skills

Windows & Linux

Networking concepts

SQL databases

Python & Bash scripting

Cloud platforms

Analytical problem-solving

Communication skills

Team collaboration

Education

Bachelor's degree in CS/IT/Engineering or related field

Job description

• What Senior App Support Engineer Tomcat Nginx ...

Technical Support Engineer - Software Solutions

Our client, a pioneer in developing cutting-edge enterprise software, is looking for a skilled Technical Support Engineer to join their dedicated support division in Bekasi, West Java, ID. In this critical role, you will be the technical backbone for our clients, providing in-depth assistance and resolution for complex software-related issues. You will work closely with clients and internal development teams to ensure seamless operation and optimal performance of our software solutions. The ideal candidate possesses strong technical acumen, excellent diagnostic skills, and a proactive approach to customer satisfaction. This position requires someone who is passionate about technology and committed to delivering exceptional support. You will be based in our modern facility in Bekasi, contributing to a culture of innovation and excellence.

About the Role Our client, a pioneer in developing cutting-edge enterprise software, is looking for a skilled Technical Support Engineer to join their dedicated support division in Bekasi, West Java, ID. In this critical role, you will be the technical backbone for our clients, providing in-depth assistance and resolution for complex software-related issues. You will work closely with clients and internal development teams to ensure seamless operation and optimal performance of our software solutions. The ideal candidate possesses strong technical acumen, excellent diagnostic skills, and a proactive approach to customer satisfaction. This position requires someone who is passionate about technology and committed to delivering exceptional support. You will be based in our modern facility in Bekasi, contributing to a culture of innovation and excellence.

• Provide advanced technical support for our client's software products via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve complex technical issues reported by customers.
• Reproduce customer issues in a test environment to identify root causes.
• Collaborate with software developers and quality assurance teams to report bugs and suggest product improvements.
• Create and maintain detailed technical documentation, including troubleshooting guides and knowledge base articles.
• Assist in the training of junior support staff and share technical knowledge across the team.
• Manage multiple support tickets simultaneously, prioritizing and resolving issues according to severity.
• Monitor system performance and provide proactive solutions to prevent potential problems.
• Ensure timely and effective communication with clients regarding issue status and resolution.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• Minimum of 3 years of experience in technical support or a similar role, specifically supporting software applications.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and databases (SQL).
• Proficiency in scripting languages (e.g., Python, Bash) is a significant advantage.
• Excellent analytical, problem-solving, and debugging skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Ability to work independently and as part of a team in a demanding environment.
• Fluency in English is required; knowledge of Bahasa Indonesia is beneficial.

Benefits Our client offers a competitive salary package, performance bonuses, and comprehensive health benefits, including medical, dental, and