Customer Support Representative

Vista Musical Instruments; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Vista Musical Instruments is seeking a responsible CSR to join its E-commerce Sales and Support Team. You will handle customer support inquiries in a fast-paced, international setting and provide sales support to online customers through our CRM platform for Singapore and Indonesia.

Key requirements include a positive attitude, excellent communication, and CRM experience. You will work with multiple teams to resolve sales and logistics issues and meet support KPIs, contributing to a high

Qualifications

• Proven customer service experience in fast-paced environments.
• Experience using CRM systems to manage inquiries and orders.
• Strong written and verbal communication skills.
• Able to work effectively in a team.
• Good problem solving and documentation skills.

Responsibilities

• Provide sales support to online customers via CRM for Singapore and Indonesia.
• Handle inbound and outbound calls, servicing customers.
• Represent brands with high standards of communication and service.
• Coordinate sales and logistics issues with logistics and product teams.
• Meet and contribute to support KPIs.

Skills

Customer service

CRM experience

Team player

Communication skills

Problem solving

Documentation

Phone skills

Listening

Conflict resolution

Attitude and enthusiasm

Tools

CRM platforms

Job description

Job Overview

We are looking for a responsible, customer-service-oriented CSR to join our E-commerce Sales and Support Team. As a CSR, you will be responsible for handling customer support enquiries and working in a fast-paced environment with an international team.

Responsibilities

• Providing sales support to online customers through our CRM platform, specifically for Singapore and Indonesia.
• Handle inbound and outbound calls, servicing customers.
• Representing our brands with high standards of communication and service.
• Coordinating sales and logistics issues with the logistics and product teams.
• Meet support KPIs.

Requirements

• A positive, cheerful attitude.
• Friendly, helpful, confident and engaging personality.
• Honest, diligent.
• Able to work well in a team.
• Good written and verbal communication skills.
• CRM experience.
• Experience with musical instruments and musical instrument sales.
• Problem-solving.
• Documentation skills.
• Phone skills.
• Listening.
• Resolving conflict.
• Preferred Speaking Languages - English, Bahasa Indonesia.