Customer Support Malay Speaker - Yogyakarta

TP; Daerah Istimewa Yogyakarta; Sur place; IDR 66 960 000 - 100 440 000; Plein temps

Avantages offerts par ce poste

Competitive salary with incentives

Monthly incentives

Shift allowances

Overtime allowances

BPJS Health Insurance

BPJS Worker Insurance

Résumé du poste

TP in Yogyakarta, Indonesia, is hiring a Customer Support – Malay Speaker to assist customers via chat, email, and phone for online transportation services. You’ll work on a 24/7 shifting schedule and join an international team, using provided guidelines and scripts. Qualifications include a Diploma (D3) or Bachelor’s degree, Malay language proficiency (B2–C1) and English (B1–B2).

Fresh graduates are welcome. Willing to relocate to Yogyakarta and start December 2026.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree (S1) in any field.
• GPA min 2,75.
• Strong in Malay (B2–C1), both written and spoken.
• Intermediate English proficiency (B1–B2).
• Fresh graduates are welcome to apply.
• Good problem-solving and multitasking skills.
• Willing to relocate to Yogyakarta and work on 24/7 schedule.
• Available to join in December 2026.

Responsabilités

• Assist customers through chat, email, and phone regarding online transportation services.
• Handle basic technical issues using provided guidelines and scripts.
• Escalate complex issues to the relevant teams when necessary.
• Achieve individual and team performance targets.
• Collaborate with a supportive and dynamic international team.

Connaissances

Malay proficiency

English proficiency

Typing 50 WPM

Problem solving

Multitasking

Formation

Diploma or Bachelor's degree

Description du poste

Customer Support – Malay Speaker

Yogyakarta, Indonesia (WFO)

Are you fluent in Malay and passionate about helping people? Join our international team and build your career in the customer service industry!

What You’ll Do

• Assist customers through chat, email, and phone regarding online transportation services.
• Handle basic technical issues using provided guidelines and scripts.
• Escalate complex issues to the relevant teams when necessary.
• Achieve individual and team performance targets.
• Collaborate with a supportive and dynamic international team.

What We’re Looking For

• Minimum Diploma (D3) or Bachelor’s degree (S1) in any field.
• GPA min 2,75
• Strong in Malay (B2–C1), both written and spoken. This will be assessed during recruitment.
• Intermediate English proficiency (B1–B2), also assessed during recruitment.
• Fresh graduates are welcome to apply!
• Good problem-solving and multitasking skills.
• Typing speed of 50+ WPM (in English) is an advantage.
• Fast learner, independent, and adaptable.
• Willing to work on a shifting schedule, as the operation runs 24/7.
• Willing to relocate to Yogyakarta.
• Available to join in December 2026.

What You’ll Get

• Competitive salary, significantly above the Yogyakarta minimum wage.
• Monthly performance incentives and project allowance.
• Additional shift and overtime allowances.
• Public holiday compensation when scheduled to work on public holidays.
• BPJS (Health Insurance) and BPJS (Worker Insurance).