Malay Customer Service - Yogyakarta

TP; Kota Yogyakarta; Vor Ort; IDR 66.960.000 - 100.440.000; Vollzeit

Benefits dieser Stelle

Competitive salary above min wage

Monthly incentives and project Allow

Shift and overtime allowances

Public holiday compensation

BPJS Health Insurance

Other recruitment benefits explained

Zusammenfassung

TP is seeking a customer support associate to assist customers via chat, email, and phone for online transportation services. You will handle basic technical issues using guidelines, escalate complex problems, and contribute to achieving personal and team targets in a 24/7 operation.

Fresh graduates are welcome, with strong Malay language skills and intermediate English. Relocation to Yogyakarta is required, and successful candidates join a vibrant international team.

Qualifikationen

• Diploma (D3) or Bachelor's degree (S1) required.
• GPA min 2.75.
• Strong in Malay (B2-C1) both written and spoken.
• Intermediate English proficiency (B1-B2).
• Fresh graduates welcome to apply.
• Good problem-solving and multitasking skills.
• Typing speed of 50+ WPM (in English) is an advantage.

Aufgaben

• Assist customers through chat, email, and phone regarding online transportation services.
• Handle basic technical issues using provided guidelines and scripts.
• Escalate complex issues to the relevant teams when necessary.
• Achieve individual and team performance targets.
• Collaborate with a supportive and dynamic international team.

Kenntnisse

Malay language

English proficiency

Problem solving

Multitasking

Typing speed 50+ WPM

Fast learner

Ausbildung

Diploma or Bachelor degree

Jobbeschreibung

• Assist customers through chat, email, and phone regarding online transportation services.
• Handle basic technical issues using provided guidelines and scripts.
• Escalate complex issues to the relevant teams when necessary.
• Achieve individual and team performance targets.
• Collaborate with a supportive and dynamic international team.

What We're Looking For

• Minimum Diploma (D3) or Bachelor's degree (S1) in any field.
• GPA min 2,75
• Strong in Malay (B2-C1), both written and spoken. This will be assessed during recruitment.
• Intermediate English proficiency (B1-B2), also assessed during recruitment.
• Fresh graduates are welcome to apply!
• Good problem-solving and multitasking skills.
• Typing speed of 50+ WPM (in English) is an advantage.
• Fast learner, independent, and adaptable.
• Willing to work on a shifting schedule, as the operation runs 24/7.
• Willing to relocate to Yogyakarta.
• Available to join in December 2026.

What You'll Get

• Competitive salary, significantly above the Yogyakarta minimum wage.
• Monthly performance incentives and project allowance.
• Additional shift and overtime allowances.
• Public holiday compensation when scheduled to work on public holidays.
• BPJS (Health Insurance) and BPJS (Worker Insurance).
• Other benefits will be explained during the recruitment process.