Malay Customer Service - Yogyakarta

TP; Daerah Istimewa Yogyakarta; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

Competitive compensation above local W

Monthly performance incentives

Shift & overtime allowances

Public holiday pay

BPJS Health & Worker Insurance

Additional recruitment benefits

Job summary

TP in Yogyakarta is seeking a customer support specialist to handle chat, email, and phone inquiries for our online transportation services. Fresh graduates are welcome, with a preference for those who learn quickly and stay adaptable.

You will resolve basic technical issues using scripts, escalate complex problems, and strive to meet personal and team targets while collaborating with an international team.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree (S1) in any field.
• GPA min 2.75.
• Strong in Malay (B2–C1), both written and spoken.
• Intermediate English proficiency (B1–B2).
• Fresh graduates are welcome to apply!
• Good problem-solving and multitasking skills.
• Typing speed of 50+ WPM (in English) is an advantage.
• Fast learner, independent, and adaptable.
• Willing to work on a shifting schedule, as the operation runs 24/7.
• Willing to relocate to Yogyakarta.
• Available to join in December 2026.

Responsibilities

• Assist customers through chat, email, and phone regarding online transportation services.
• Handle basic technical issues using provided guidelines and scripts.
• Escalate complex issues to the relevant teams when necessary.
• Achieve individual and team performance targets.
• Collaborate with a supportive and dynamic international team.

Skills

Malay language proficiency

English proficiency

Problem solving

Multitasking

Fast learner

Education

D3 or S1 degree

Job description

What You’ll Do

• Assist customers through chat, email, and phone regarding online transportation services.


• Handle basic technical issues using provided guidelines and scripts.


• Escalate complex issues to the relevant teams when necessary.


• Achieve individual and team performance targets.


• Collaborate with a supportive and dynamic international team.

What We’re Looking For

• Minimum Diploma (D3) or Bachelor’s degree (S1) in any field.


• GPA min 2,75


• Strong in Malay (B2–C1), both written and spoken. This will be assessed during recruitment.


• Intermediate English proficiency (B1–B2), also assessed during recruitment.


• Fresh graduates are welcome to apply!


• Good problem-solving and multitasking skills.


• Typing speed of 50+ WPM (in English) is an advantage.


• Fast learner, independent, and adaptable.


• Willing to work on a shifting schedule, as the operation runs 24/7.


• Willing to relocate to Yogyakarta.


• Available to join in December 2026.

What You’ll Get

• Competitive salary, significantly above the Yogyakarta minimum wage.


• Monthly performance incentives and project allowance.


• Additional shift and overtime allowances.


• Public holiday compensation when scheduled to work on public holidays.


• BPJS (Health Insurance) and BPJS (Worker Insurance).


• Other benefits will be explained during the recruitment process.