Customer Support Agent

ahtiinteriors; Denpasar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ahti Interiors is seeking a Customer Support Agent in Bali to manage clients after the sale, ensuring a professional, responsive experience from order confirmation through delivery and installation support.

You will be the main contact, coordinating with internal teams, handling after-sales requests, and building lasting relationships with high-value customers while using CRM tools and bilingual communication (English and Bahasa Indonesia).

Qualifications

• Experience in customer-facing roles or client services.
• Strong communication and relationship-management skills.
• Excellent organisational and follow-up abilities.
• Able to manage multiple orders and projects simultaneously.
• Proficient in English; fluent Bahasa Indonesia.

Responsibilities

• Serve as the main point of contact after sales.
• Coordinate between customers and internal teams to progress orders.
• Provide after-sales support and installation assistance.
• Maintain client relationships to promote repeat business.
• Administer CRM records and project documentation.

Skills

Customer support

Communication

Organization

Problem-solving

English

Bahasa Indonesia

CRM systems

Tools

CRM software

Job description

About Ahti Interiors

Ahti Interiors is a Bali-based, design-led sanitaryware brand working with architects, interior designers, developers, hospitality groups, and homeowners across Indonesia.

We are looking for a Customer Support Agent to manage our clients after the initial sales process, ensuring they receive a professional, responsive, and well-organised experience from order confirmation through delivery, installation support, after-sales service, and future orders.

Tasks

The Role

You will become the main point of contact for customers once an order has progressed through the sales process.

You will manage communication between the customer and Ahti's internal teams, follow orders and projects through to completion, coordinate after-sales requirements, and maintain relationships with existing clients.

You should be organised, commercially aware, confident dealing with professional clients, and comfortable taking ownership of issues until they are resolved.

Key Responsibilities

• Customer & Account Management
• Order & Project Coordination
• After-Sales Support
• Customer Retention & Repeat Business
• CRM & Administration

Requirements

What We Are Looking For

• Previous experience in customer support, customer success, account management, client services, project coordination, hospitality, sales support, or a similar customer-facing role.
• Strong communication and relationship-management skills.
• Excellent organisation and follow-up.
• Comfortable handling several customers and projects simultaneously.
• Able to communicate professionally with demanding or high-value customers.
• Strong problem-solving skills and willingness to take ownership of issues.
• Calm and professional when dealing with complaints.
• Comfortable coordinating across several internal departments.
• Good written and spoken English.
• Fluent Bahasa Indonesia.
• Comfortable using CRM systems and digital tools.
• Good attention to detail.