Customer Success & Projects Coordinator

ahtiinteriors; Denpasar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Ahti Interiors is seeking a Customer Support Agent in Bali to manage clients after the sale, ensuring a professional, responsive experience from order confirmation through delivery and installation support.

You will be the main contact, coordinating with internal teams, handling after-sales requests, and building lasting relationships with high-value customers while using CRM tools and bilingual communication (English and Bahasa Indonesia).

Qualifications

• Experience in customer-facing roles or client services.
• Strong communication and relationship-management skills.
• Excellent organisational and follow-up abilities.
• Able to manage multiple orders and projects simultaneously.
• Proficient in English; fluent Bahasa Indonesia.

Responsibilities

• Serve as the main point of contact after sales.
• Coordinate between customers and internal teams to progress orders.
• Provide after-sales support and installation assistance.
• Maintain client relationships to promote repeat business.
• Administer CRM records and project documentation.

Skills

Customer support

Communication

Organization

Problem-solving

English

Bahasa Indonesia

CRM systems

Tools

CRM software

Job description

Ahti Interiors is seeking a Customer Support Agent in Bali to manage clients after the sale, ensuring a professional, responsive experience from order confirmation through delivery and installation support.

You will be the main contact, coordinating with internal teams, handling after-sales requests, and building lasting relationships with high-value customers while using CRM tools and bilingual communication (English and Bahasa Indonesia).