Customer Support Agent

Ahti Interiors; Denpasar; On-site; Confidential; Full time

Job summary

Ahti Interiors, Bali-based design-led sanitaryware brand, is seeking a Customer Support Agent to manage client relationships after sales—from order confirmation through delivery, installation support and after-sales service.

You will be the main liaison between customers and internal teams, handling several projects with care, accuracy, and a strong focus on customer satisfaction and repeat business.

Qualifications

• Experience in customer-facing roles including customer support or account management.
• Strong communication and relationship-building skills.
• Organised with excellent follow-up and attention to detail.
• Comfortable coordinating across multiple internal teams.
• Proficient in English and Bahasa Indonesia.

Responsibilities

• Serve as main point of contact after order progress.
• Coordinate order, installation, and after-sales support.
• Manage CRM records and client communications.
• Foster customer retention and repeat business.
• Collaborate with internal teams to resolve issues.

Skills

Customer support

Account management

Communication

CRM

English

Bahasa Indonesia

Multitasking

Tools

CRM systems

Job description

About Ahti Interiors

Ahti Interiors is a Bali-based, design-led sanitaryware brand working with architects, interior designers, developers, hospitality groups, and homeowners across Indonesia.

We are looking for a Customer Support Agent to manage our clients after the initial sales process, ensuring they receive a professional, responsive, and well-organised experience from order confirmation through delivery, installation support, after-sales service, and future orders.

Tasks

The Role

You will become the main point of contact for customers once an order has progressed through the sales process.

You will manage communication between the customer and Ahti's internal teams, follow orders and projects through to completion, coordinate after-sales requirements, and maintain relationships with existing clients.

You should be organised, commercially aware, confident dealing with professional clients, and comfortable taking ownership of issues until they are resolved.

Key Responsibilities

• Customer & Account Management
• Order & Project Coordination
• After-Sales Support
• Customer Retention & Repeat Business
• CRM & Administration

Requirements

What We Are Looking For

• Previous experience in customer support, customer success, account management, client services, project coordination, hospitality, sales support, or a similar customer-facing role.
• Strong communication and relationship-management skills.
• Excellent organisation and follow-up.
• Comfortable handling several customers and projects simultaneously.
• Able to communicate professionally with demanding or high-value customers.
• Strong problem-solving skills and willingness to take ownership of issues.
• Calm and professional when dealing with complaints.
• Comfortable coordinating across several internal departments.
• Good written and spoken English.
• Fluent Bahasa Indonesia.
• Comfortable using CRM systems and digital tools.
• Good attention to detail.