Account Manager

Ahti Interiors; Denpasar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Ahti Interiors, a design-led sanitaryware and fittings brand, is seeking an Account Manager to nurture client relationships after the initial sales engagement. You will liaison between clients and internal teams across Sales, Finance, Warehouse, Logistics, Technical Support, Product Management and Marketing to ensure clear communication and reliable service.

The successful candidate will be organized, commercially minded, confident communicating with professional clients, and capable of managing

Qualifications

• Experience in account management, customer service, project coordination, sales support, hospitality, interior products, construction materials, or a related field.
• Experience managing professional or B2B clients is strongly preferred.
• Experience managing customer complaints and coordinating solutions across different departments.
• Experience using a CRM, customer service platform, ERP system, or order-management system.

Responsibilities

• Client Relationship Management
• Project and Order Coordination
• After-sales and Complaint Management
• Account Development
• CRM and Reporting
• Client Experience and Brand Representation

Skills

Account management

Customer service

Project coordination

B2B experience

Tools

CRM

ERP

Order management

Job description

Ahti Interiors is a design-led sanitaryware and fittings brand serving architects, interior designers, developers, hospitality businesses, contractors, and high-end residential clients.

Our collections combine European-quality components with a distinctive design language inspired by Bali. We operate across Indonesia and work closely with clients throughout the full project journey, from product selection and quotation through delivery, installation support, after-sales service, and long-term account development.

About Ahti Interiors

Ahti Interiors is a design-led sanitaryware and fittings brand serving architects, interior designers, developers, hospitality businesses, contractors, and high-end residential clients.

Our collections combine European-quality components with a distinctive design language inspired by Bali. We operate across Indonesia and work closely with clients throughout the full project journey, from product selection and quotation through delivery, installation support, after-sales service, and long-term account development.

Tasks

The Account Manager is responsible for managing Ahti’s client relationships after the initial sales engagement.

The role focuses on ensuring that clients receive clear communication, accurate coordination, reliable after-sales support, and a consistently high level of service. The Account Manager will act as the main point of contact between clients and Ahti’s internal teams, including Sales, Finance, Warehouse, Logistics, Technical Support, Product Management, and Marketing.

The successful candidate must be organised, commercially aware, confident communicating with professional clients, and capable of managing multiple projects and customer requests at the same time.

Key Responsibilities

• Client Relationship Management


• Project and Order Coordination


• After-sales and Complaint Management


• Account Development


• CRM and Reporting


• Client Experience and Brand Representation

Requirements

• Experience in account management, customer service, project coordination, sales support, hospitality, interior products, construction materials, or a related field.


• Experience managing professional or B2B clients is strongly preferred.


• Experience managing customer complaints and coordinating solutions across different departments.


• Experience using a CRM, customer service platform, ERP system, or order-management system.