Customer Success Manager (AI / SaaS)

AI Rudder Pte Ltd; Jakarta Pusat; On-site; IDR 200,880,000 - 267,840,000; Full time

Benefits offered by this job

Learning & Development

Performance reviews

Global exposure

Meaningful impact

Ownership & autonomy

Team engagement

Job summary

AI Rudder Pte Ltd, a conversational AI company, is seeking a proactive Customer Success / Account Manager to build strong relationships with key clients in Jakarta.

You will manage projects from planning to delivery, analyze data to drive improvements, and collaborate with global teams to ensure successful deployment of AI solutions for enterprise customers. English is essential; Mandarin is an advantage.

Work from office at SCBD, South Jakarta, Monday to Friday.

Qualifications

• 2–3 years experience in customer success, account management, or project management within AI/SaaS.
• Experience managing key accounts or delivering AI projects for enterprise clients.
• Strong business and data analytics skills to interpret data and derive solutions.
• Excellent client-facing skills with professional English; Mandarin is a plus.

Responsibilities

• Build and maintain strong relationships with key accounts; act as main contact.
• Manage projects from planning to delivery, including workbooks and client decks.
• Collaborate with clients and internal teams to understand needs and track progress.
• Analyse business data and project metrics to identify trends and provide insights to clients.
• Support troubleshooting of product or robot-related issues with internal teams as needed.
• Monitor client satisfaction and identify opportunities to improve adoption and outcomes.
• Take ownership of tasks, communicate progress, and escalate issues to stakeholders.

Skills

Customer Success

Account Management

Project Management

English communication

Mandarin (advantage)

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

Office Location:

SCBD, South Jakarta

Work arrangement:

Work From Office, Monday to Friday

Key Responsibilities:

• Manage and build strong relationships with key accounts, acting as the main point of contact for assigned clients.
• Manage key account projects from planning to delivery, including preparing project workbooks, client presentation decks, use cases, and other project materials.
• Work closely with clients and internal teams to understand business needs, track project progress, and ensure successful delivery of key account initiatives.
• Analyse business and project data, including key success metrics, to identify trends, measure performance, and provide actionable insights to clients.
• Support troubleshooting and resolution of product or robot-related issues, working closely with internal technical teams when required.
• Monitor client satisfaction, product adoption, and project outcomes, and proactively identify opportunities for improvement.
• Take ownership of assigned tasks, follow through on deliverables, and proactively communicate progress and potential issues to relevant stakeholders.

Requirements:

• 2 to 3 years of experience in Customer Success, Account Management, Project Management, preferably within the AI, technology, SaaS industry.
• Experience managing key accounts or delivering AI-related projects with enterprise clients.
• Strong business and data analytics skills, with the ability to interpret data, identify issues, and develop practical solutions independently.
• Strong client-facing and stakeholder management skills, with professional English communication skills. Mandarin is an advantage.
• Responsible, hands-on, proactive, and willing to learn.
• Experience working with AI or SaaS products is a strong advantage.

What We Offer:

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration