Customer Success & Order Orchestrator

valmet; Cikarang; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Local benefits

Flexible working arrangements

Job summary

Valmet Indonesia is seeking a Customer Service Specialist to support the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. You will manage quotations, orders, documentation, and deliveries, coordinating with sales, logistics, and operations to ensure a smooth customer journey and timely execution.

The role requires a Bachelor's degree and 2-5+ years of experience in customer service or order management, with strong English communication and proficiency in ERP

Qualifications

• Bachelor's degree in Finance, Project Coordination, Business Administration, or related field.
• 2-5+ years of relevant experience in customer service, order management, sales coordination, or related roles.
• Solid understanding of order processing, Incoterms, delivery terms, and payment terms including L/C and bank guarantees.
• Proficient in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce.
• Strong written and spoken English communication and relationship-building skills.

Responsibilities

• Manage order handling activities for the assigned area and collaborate with sales teams to support customer requirements.
• Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system.
• Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• Verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests.
• Monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia.

Skills

MS Office

ERP systems

Salesforce

English communication

Order processing

Education

Bachelor's degree in Finance, Project Coordination, Business Administration, or related field

Tools

ERP software

CRM tools

Job description

Valmet Indonesia is seeking a Customer Service Specialist to support the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. You will manage quotations, orders, documentation, and deliveries, coordinating with sales, logistics, and operations to ensure a smooth customer journey and timely execution.

The role requires a Bachelor's degree and 2-5+ years of experience in customer service or order management, with strong English communication and proficiency in ERP