Customer Service Specialist

valmet; Cikarang; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Local benefits

Flexible working arrangements

Job summary

Valmet Indonesia is seeking a Customer Service Specialist to support the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. You will manage quotations, orders, documentation, and deliveries, coordinating with sales, logistics, and operations to ensure a smooth customer journey and timely execution.

The role requires a Bachelor's degree and 2-5+ years of experience in customer service or order management, with strong English communication and proficiency in ERP

Qualifications

• Bachelor's degree in Finance, Project Coordination, Business Administration, or related field.
• 2-5+ years of relevant experience in customer service, order management, sales coordination, or related roles.
• Solid understanding of order processing, Incoterms, delivery terms, and payment terms including L/C and bank guarantees.
• Proficient in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce.
• Strong written and spoken English communication and relationship-building skills.

Responsibilities

• Manage order handling activities for the assigned area and collaborate with sales teams to support customer requirements.
• Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system.
• Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• Verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests.
• Monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia.

Skills

MS Office

ERP systems

Salesforce

English communication

Order processing

Education

Bachelor's degree in Finance, Project Coordination, Business Administration, or related field

Tools

ERP software

CRM tools

Job description

Drive Customer Success and Seamless Order Delivery as a Customer Service Specialist

Are you ready to take the next step in your career? Join us as a Customer Service Specialist, Indonesia and play a key role in supporting the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. In this role, you will be at the center of the customer order journey, ensuring quotations, orders, documentation, and deliveries are handled accurately and efficiently. Working closely with customers, sales teams, logistics, and operations, you will help create a smooth customer experience while supporting sustainable solutions for the packaging and paper industry. If you enjoy coordinating multiple activities, solving challenges, and delivering excellent service, this could be the opportunity for you.

Your responsibilities

• You will manage order handling activities for the assigned area and collaborate closely with sales teams to support customer requirements.
• You will prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system.
• You will coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution.
• You will verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests.
• You will monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia.

Expectations for you

• You hold a Bachelor's degree in Finance, Project Coordination, Business Administration, or a related field.
• You have 2-5+ years of relevant experience in customer service, order management, sales coordination, finance operations, or commercial administration.
• You have solid understanding of order processing, Incoterms, delivery terms, and payment terms, including L/C and bank guarantees.
• You are proficient in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce.
• You have strong written and spoken English communication skills and can build effective working relationships with customers and colleagues.

To succeed in this role

Success in this role requires strong customer service and order coordination expertise, attention to detail, and the ability to manage multiple priorities independently. You will need excellent communication skills to work effectively with customers, sales, logistics, and operations teams while ensuring accuracy in commercial documentation and order processing. A proactive mindset, problem-solving capability, and commitment to continuous improvement will help you thrive in this role.

We also expect you to align with Valmet's Leadership Principles-practical behaviors that guide how we lead, collaborate, and succeed together:

• Take accountability - Act with ownership, set clear expectations, and follow through
• Lead with courage - Champion change, try bold ideas and learn quickly
• Build on trust - Listen to understand, be open, and create psychological safety
• Collaborate for growth - Work across boundaries, value diverse perspectives, and focus on customer value

We offer

You will join a team that supports the Packaging and Paper Business Area through customer service, sales coordination, order management, and commercial administration activities. The team works closely with customers, sales professionals, logistics specialists, and operational stakeholders to ensure orders are processed accurately and delivered on time. As part of the team, you will contribute to customer satisfaction by managing quotations, documentation, order tracking, and service coordination activities. You will also have opportunities to improve processes and support business growth in Indonesia. Working in a collaborative environment, you will gain exposure to multiple functions and play an important role in delivering value to customers. At Valmet, you will find an international and supportive work environment where innovation, collaboration, and continuous development is encouraged. We value your employees and provide opportunities for learning growth and professional development while supporting work-life balance. Local benefits and flexible working arrangements.

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control so