Customer Success

NBO Indonesia; Jakarta Pusat; On-site; IDR 167,400,000 - 390,600,000; Full time

Job summary

NBO Indonesia is seeking a Customer Success professional to help build lasting client partnerships and exceptional experiences. You will collaborate with clients and internal teams to align solutions with client needs, ensuring smooth engagements from start to finish.

Join a team that values proactive communication, continuous improvement, and delivering meaningful value. English proficiency is a plus, and the role emphasizes relationship management across projects and consultants.

Qualifications

• Bachelor's degree in Business, Communications, Psychology, Hospitality, Human Resources, or a related field.
• Experience in customer success, account management, client services, project coordination, or relationship management.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Professional proficiency in English is an advantage.

Responsibilities

• Building trusted relationships that strengthen long-term client partnerships and create exceptional client experiences.
• Ensuring every project is delivered with excellence, from initial coordination through successful completion.
• Working closely with clients to understand their needs and expectations, ensuring solutions remain aligned throughout every engagement.
• Coordinating seamlessly with consultants, trainers, coaches, assessors, and project teams to deliver an outstanding client experience.
• Identifying opportunities to enhance client satisfaction through proactive communication and continuous improvement.
• Turning client feedback into meaningful improvements that strengthen our services and partnerships.
• Championing the client experience by ensuring every interaction reflects NBO's commitment to quality, professionalism, and lasting impact.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem-solving

English proficiency

Education

Bachelor's degree in Business/Communications/Psychology/Hospitality/Human Resources

Job description

Create experiences that build lasting trust.

As a Customer Success professional at NBO Indonesia, you’ll help create exceptional experiences that strengthen long-term client partnerships. You’ll work closely with clients and internal teams to ensure every engagement runs smoothly, every expectation is understood, and every solution delivers meaningful value.

More than managing projects or responding to requests, you’ll become a trusted partner who helps clients navigate their learning and development journey while ensuring every interaction reflects the quality and care that define NBO.

What You'll Do

• Building trusted relationships that strengthen long-term client partnerships and create exceptional client experiences.
• Ensuring every project is delivered with excellence, from initial coordination through successful completion.
• Working closely with clients to understand their needs and expectations, ensuring solutions remain aligned throughout every engagement.
• Coordinating seamlessly with consultants, trainers, coaches, assessors, and project teams to deliver an outstanding client experience.
• Identifying opportunities to enhance client satisfaction through proactive communication and continuous improvement.
• Turning client feedback into meaningful improvements that strengthen our services and partnerships.
• Championing the client experience by ensuring every interaction reflects NBO's commitment to quality, professionalism, and lasting impact.

What We're Looking For

Qualifications

• Bachelor's degree in Business, Communications, Psychology, Hospitality, Human Resources, or a related field.
• Experience in customer success, account management, client services, project coordination, or relationship management.
• Strong communication and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Professional proficiency in English is an advantage.

What Make Us a Great Place to Work

Build Meaningful Relationships

Become a trusted partner to organizations that are committed to developing their people and growing their business.

Work alongside consultants, trainers, psychologists, coaches, and business development professionals to deliver seamless client experiences.

Grow Your Expertise

Develop your skills in relationship management, project coordination, consulting support, and client success.

Make Every Experience Count

Every interaction you create contributes to stronger partnerships, better outcomes, and lasting client success.