Customer Service Team Leader

Teleperformance; Provinsi Bali; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Teleperformance in Bali, Indonesia seeks a Customer Service Team Leader to oversee day-to-day operations and drive service excellence in a BPO or corporate environment. You will lead, coach, and develop a team of Customer Service Representatives to meet targets and monitor productivity across voice, email, and chat channels.

The role requires a Diploma, English proficiency at C1, and willingness to work shifting schedules.

Qualifications

• Diploma holder with experience in Customer Service or BPO.
• Background in Sales, Hospitality, or Customer Service (preferred).
• English proficiency at C1 level.
• Willing to work shifting schedules with flexibility.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives to meet performance targets.
• Monitor team productivity and quality across voice, email, and chat channels.
• Ensure adherence to service standards, company policies, and regulatory requirements.
• Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.
• Prepare and present regular performance reports to management.
• Foster team engagement and maintain a positive, high‑performance work environment.

Skills

Diploma

Customer Service

Team Leadership

BPO Experience

English Proficiency (C1)

Education

Diploma

Job description

We are looking for a Customer Service Team Leader to oversee day-to-day operations and drive service excellence in a BPO or corporate environment.

Key Responsibilities

Lead, coach, and develop a team of Customer Service Representatives to meet performance targets.

Monitor team productivity and quality across voice, email, and chat channels.

Ensure adherence to service standards, company policies, and regulatory requirements.

Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.

Prepare and present regular performance reports to management.

Foster team engagement and maintain a positive, high‑performance work environment.

Minimum Qualifications

Diploma holder with experience in Customer Service or BPO.

Background in Sales, Hospitality, or Customer Service (preferred).

English proficiency at C1 level.

Willing to work shifting schedules with flexibility.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Team Leader?
• Do you have customer service experience?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?

Business Support Services 5,001-10,000 employees

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.