Customer Service – Sea Freight Import/Export

PT. RSL Logistics Indonesia; Kota Semarang; On-site; IDR 55,800,000 - 111,600,000; Full time

Job summary

PT. RSL Logistics Indonesia is seeking a proactive Customer Service professional to support daily communications with customers and coordinate shipments.

The role emphasizes handling status updates, quotations, and coordinating documentation with internal and external teams to ensure seamless operations. Ideal candidates have mandarin and English fluency, a relevant diploma or degree, and 1–3 years in freight forwarding, especially with USA shipments.

Qualifications

• Diploma (D3) or Bachelor’s degree, preferably in Logistics, International Business, or related fields.
• 1–3 years of relevant experience is an advantage.
• Experience in freight forwarding, especially handling shipments to the USA, is highly preferred.
• Fluent in Mandarin & English (spoken & written) – will be a plus.
• Strong communication skills, attention to detail, discipline, and ability to work under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook) and professional email correspondence.

Responsibilities

• Handle daily communication with customers
• Provide shipment status updates, quotations, and solutions to agent and customer inquiries
• Coordinate documentation and operational requirements with internal and external teams
• Resolve operational issues promptly without compromising service quality

Skills

Communication

Attention to detail

Work under pressure

Multilingual

Education

Diploma or Bachelor's degree

Tools

Microsoft Office

Word

Excel

Outlook

Job description

RS Logistics is a leading international freight forwarding company with a strong network in China, Southeast Asia, and the United States. Our Jakarta office plays a vital role in connecting shippers to multi-modal transportation networks and supporting international shipments, especially to the USA. We are committed to delivering professional, efficient, and customer-focused services. More details, visit our website: https://www.rslog.com/

Key Responsibilities

Handle daily communication with customers

Provide shipment status updates, quotations, and solutions to agent and customer inquiries

Coordinate documentation and operational requirements with internal and external teams

Resolve operational issues promptly without compromising service quality

Qualifications

Fluent in Mandarin & English (spoken & written) – will be a plus

Minimum Diploma (D3) or Bachelor’s degree (preferably in Logistics, International Business, or related fields)

Experience in freight forwarding, especially handling shipments to the USA, is highly preferred

1–3 years of relevant experience is an advantage

Strong communication skills, attention to detail, discipline, and ability to work under pressure

Proficient in Microsoft Office (Word, Excel, Outlook) and professional email correspondence

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Customer Service Role?
• Do you have freight forwarding experience?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?

Logistics, Freight & Delivery Services 101-1,000 employees

PT. RSL Logistics Indonesia is the branch of RS Logistics Group which is a leading provider of integrated logistics solutions, specialising in sea freight, air freight. With a strong presence in Pacific Asia and a reputation for excellence, we have been helping businesses of all sizes navigate the complexities of global trade for over two decades. Our team of experienced professionals is dedicated to delivering exceptional service and finding innovative solutions to meet our clients' evolving needs.

PT. RSL Logistics Indonesia is the branch of RS Logistics Group which is a leading provider of integrated logistics solutions, specialising in sea freight, air freight. With a strong presence in Pacific Asia and a reputation for excellence, we have been helping businesses of all sizes navigate the complexities of global trade for over two decades. Our team of experienced professionals is dedicated to delivering exceptional service and finding innovative solutions to meet our clients' evolving needs.