Customer Service - Air Freight

PT Cross Freight Global Indonesia; Jakarta Utara; On-site; IDR 78,120,000 - 89,280,000; Full time

Job summary

PT Cross Freight Global Indonesia in Jakarta Utara is seeking a responsible, proactive Customer Service – Air Export to join our team. You will handle air export shipments from booking to completion and work closely with airlines, operations, warehouse, trucking, and overseas agents.

The role requires 2–3 years in customer service or air export, strong English, and the ability to manage multiple shipments under pressure while maintaining accuracy and ownership.

Qualifications

• 2–3 years in Customer Service / Air Export / Freight Forwarding.
• Understanding of air export processes and documentation.
• Familiar with airline booking, AWB, flight schedules and shipment coordination.
• Excellent English communication, written and verbal.
• Able to work under pressure and manage multiple shipments.

Responsibilities

• Handle air export shipments from booking to departure.
• Coordinate with customers on shipment details, schedules and rates.
• Arrange airline bookings and space availability.
• Coordinate with airlines, warehouse, trucking and operations teams.
• Prepare and check export documents including AWB.
• Provide shipment status updates to customers.
• Maintain relationships with customers, airlines and agents.

Skills

Customer service

Air export

Communication

Time management

Attention to detail

Tools

Microsoft Office

Freight forwarding systems

Job description

We are looking for a responsible, proactive, and customer-oriented Customer Service – Air Export to join our team. The successful candidate will be responsible for handling customers' air export shipments from booking until the shipment is completed, while coordinating closely with airlines, operations, warehouse, trucking, and overseas agents.

Key Responsibilities

Handle and monitor air export shipments from booking until departure.

Coordinate with customers regarding shipment details, schedules, rates, and requirements.

Arrange and follow up on airline bookings and space availability.

Coordinate with airlines, warehouse, trucking, and internal operations teams.

Prepare and check export shipment documentation, including AWB and related documents.

Provide shipment status updates to customers on a timely basis.

Handle customer inquiries, requests, and complaints professionally.

Follow up on shipment delays, changes, or operational issues and provide appropriate solutions.

Ensure accurate data entry and proper documentation for every shipment.

Maintain good relationships with customers, airlines, agents, and internal teams.

Ensure all shipments are handled according to company procedures and customer requirements.

Requirements

Minimum 2–3 years of experience in Customer Service / Air Export / Freight Forwarding.

Good understanding of air export processes and documentation.

Familiar with airline booking, AWB, flight schedules, and shipment coordination.

Good communication and customer service skills.

Able to work under pressure and manage multiple shipments simultaneously.

Detail-oriented, organized, responsible, and proactive.

Able to communicate effectively in English, both written and verbal.

Good computer skills, especially Microsoft Office.

Able to work independently as well as within a team.

Experience with freight forwarding systems is an advantage.

Basic Salary: IDR 7,000,000 – 8,000,000/month.

Professional and supportive working environment.

Opportunity to develop a career in the freight forwarding and logistics industry.

Opportunity to work with international customers, airlines, and overseas agents.

Performance-based opportunities for career growth.

Preferred Candidate

We are looking for someone who is not only experienced, but also responsible, proactive, and willing to solve problems.

The ideal candidate should be able to communicate well with customers and internal teams and understand that good customer service requires fast follow-up, accuracy, and ownership.

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