Customer Service Staff

PT. MARITIM OMNI LOGISTIK; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT. MARITIM OMNI LOGISTIK in Surabaya is seeking a detail-oriented logistics coordinator. The candidate should be proficient in MS Office, able to process customer bookings, and coordinate shipment schedules with carriers and operations.

You will provide status updates, handle inquiries, and resolve problems promptly. The role suits someone who can work well in a team or independently in a fast-paced freight forwarding environment.

Qualifications

• Proficient in MS Office (Excel/Word/Outlook).
• Strong attention to detail and accuracy.
• Good communication and teamwork skills.
• Familiar with freight forwarding is a plus.
• Able to work in a fast-paced environment.

Responsibilities

• Acknowledge and process customer bookings.
• Coordinate shipment schedules with carriers and operations.
• Provide status updates and proactive communication on shipments.
• Handle customer complaints and problem resolution.

Skills

MS Office

Attention to detail

Communication

Teamwork

Customer bookings

Freight forwarding

Job description

* Proficient in MS OFFICE (EXCEL,WORD,OUTLOOK)

* Good attitude, attention to detail and accuracy, communicative

* Able to work well in both team and individually

* Experience in freight forwarding is a plus

* Able to work in a fast-paced environment

Job Description :

* Acknowledge and process customer bookings.

* Coordinate shipment schedules with carriers and operations.

* Provide status updates and proactive communication on shipments.

* Handle customer complaints and problem resolution.