Customer Service and Operation Specialist

EASYSPEED GLOBAL FORWARDING (SINGAPORE) PTE. LTD.; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

EASYSPEED GLOBAL FORWARDING (SINGAPORE) PTE. LTD. is seeking a diligent Operations Specialist to join its newly formed Customer Service Centre.

You will handle day-to-day tasks for non-EasySpeed office shipments (Air and Ocean), ensure accurate data in the Cargowise system, and provide proactive support to overseas agents and internal teams. This role requires strong attention to detail, problem-solving, and clear English communication.

Qualifications

• Bachelor's degree in related field is a plus but not mandatory.
• 1–2 years in freight forwarding operations, with Sea Freight experience.
• Proficiency with Cargowise is a strong advantage and a requirement.
• Good understanding of air and ocean freight documentation and processes.
• Attention to detail and accuracy in all tasks.
• Strong problem solving and proactive work approach.
• Good English communication (written & spoken).
• Team player with a positive attitude and eagerness to learn.

Responsibilities

• Execute end-to-end monitoring for non-EasySpeed office shipments (Air and Ocean).
• Enter shipment data into Cargowise accurately and timely.
• Proactively track and trace shipments, escalate delays to supervisor.
• Serve as a reliable contact for customers and agents, with timely communication.
• Support overseas agents' performance with necessary data and updates.
• Collaborate with Air Operations, Ocean Operations, and Key Account teams.

Skills

Attention to detail

Data management

English communication

Problem solving

Team player

Education

Bachelor's degree in Supply Chain / Logistics / Business

Tools

Cargowise

Job description

Customer Service and Operation Specialist

We are seeking a diligent and customer-focused Operations Specialist to be a key player in our newly formed Customer Service Centre (CSC). This role is critical for executing the day-to-day tasks that ensure seamless service delivery for all non-EasySpeed office shipments. You will be responsible for precise data management, proactive shipment tracking, and providing exceptional support to our overseas agents and internal teams. If you are detail-oriented, thrive in a fast-paced environment, and are eager to build a career in logistics operations, we want to hear from you.

Operational Execution & Data Integrity:

Execute the end-to-end monitoring process for assigned non-EasySpeed office shipments (Air and Ocean).

Ensure all shipment data is entered into the Cargowise system accurately and in a timely manner, upholding the highest standards of data integrity.

Proactively track and trace shipments, identifying potential delays and escalating issues to the supervisor as needed.

Serve as a reliable point of contact for customer and agent inquiries, providing timely and professional communication.

Support the performance management of our overseas agents by ensuring they have the necessary data and updates to meet service level agreements.

Collaborate closely with internal Air Operations, Ocean Operations, and Key Account teams by providing essential operational support and information.

Process Adherence & Continuous Improvement:

Follow established Standard Operating Procedures (SOPs) meticulously to maintain consistency and quality.

Identify and suggest opportunities for improving workflow efficiencies, particularly in Cargowise data entry and shipment monitoring processes.

Participate in continuous improvement projects led by the Operations Supervisor, contributing ideas and supporting implementation.

Bachelor's degree in Supply Chain, Logistics, Business, or a related field is a plus but not mandatory

1-2 years of experience in freight forwarding operations, especially mastery of sea freight.

Proficiency with the Cargowise platform is a significant advantage and a key requirement for success in this role.

Good understanding of air and ocean freight documentation and processes.

Strong attention to detail and a commitment to accuracy in all tasks.

Good problem-solving skills and a proactive approach to work.

Good communication skills in English (both written and spoken).

A team player with a positive attitude and eagerness to learn.