Customer Service - Air Freight

PT AWOT GLOBAL LOGISTICS INDONESIA; Batam; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT AWOT GLOBAL LOGISTICS INDONESIA in Batam is looking for a dedicated Customer Service professional to handle inquiries and provide shipment updates. You will coordinate air freight shipments with customers, airlines, agents, and internal teams, and monitor status from booking to delivery.

The role emphasizes resolving complaints, preparing and checking shipment documents, and ensuring timely, accurate communication while maintaining strong relationships to support customer satisfaction.

Qualifications

• Diploma or bachelor degree, preferably in Logistics or related field.
• At least 2 years of experience in Customer Service, Air Freight, Freight Forwarding, or Logistics.
• Strong knowledge of air freight processes and documentation.
• Proficient in English, both written and spoken.
• Excellent communication, coordination, and problem-solving abilities.
• Detail-oriented, able to handle multiple tasks under pressure.
• Proficient in Microsoft Office.

Responsibilities

• Handle customer inquiries and provide shipment updates
• Coordinate air freight shipments with customers, airlines, agents, and internal teams
• Monitor shipment status from booking until delivery
• Handle customer complaints and resolve operational issues
• Prepare and check shipment documents
• Ensure timely and accurate communication with customers
• Maintain good relationships with customers and support customer satisfaction

Skills

Customer service

Communication

Problem solving

Detail oriented

Microsoft Office

Education

Bachelors or Diploma in Logistics/Related

Tools

Microsoft Office

Job description

Handle customer inquiries and provide shipment updates. Coordinate air freight shipments with customers, airlines, agents, and internal teams. Monitor shipment status from booking until delivery. Handle customer complaints and resolve operational issues. Prepare and check shipment documents. Ensure timely and accurate communication with customers. Maintain good relationships with customers and support customer satisfaction.

Key responsibilities

Handle customer inquiries and provide shipment updates

Coordinate air freight shipments with customers, airlines, agents, and internal teams

Monitor shipment status from booking until delivery

Handle customer complaints and resolve operational issues

Prepare and check shipment documents

Ensure timely and accurate communication with customers

Maintain good relationships with customers and support customer satisfaction

About you

Minimum D3/S1, preferably Logistics, Transportation, or related field

2 years of experience in Customer Service, Air Freight, Freight Forwarding, or Logistics

Good understanding of air freight processes and documentation

Good English communication skills, written and verbal

Good communication, coordination, and problem-solving skills

Detail-oriented, responsive, and customer-focused

Able to work under pressure and handle multiple tasks

Proficient in Microsoft Office