Sales Support Coordinator

Translindo Group; Jakarta Pusat; On-site; Full time

Job summary

A logistics company in Jakarta is seeking a Sales Support Coordinator to provide administrative and operational assistance to the sales team, focusing on customer inquiries, quotations, and shipment coordination. The ideal candidate will have prior experience in freight forwarding and possess excellent communication and organizational skills. This role demands accuracy, a proactive attitude, and proficiency in Microsoft Office. Join us to contribute to our growth in the freight forwarding sector.

Qualifications

• Previous experience in freight forwarding, shipping, logistics, or a related field is often required.
• Excellent written and verbal communication and negotiation skills are essential.
• Strong organizational and multitasking skills are needed for high volume administrative work.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• A high degree of accuracy is critical for handling documentation and pricing.

Responsibilities

• Serve as the primary internal contact for sales representatives and customers.
• Provide timely and accurate information to clients regarding shipping statuses.
• Maintain accurate records of client interactions and transactions in CRM.
• Gather competitive freight rates and prepare quotations for clients.
• Prepare, review, and manage essential shipping documents.

Skills

Freight forwarding experience

Excellent communication

Strong organizational skills

Proficiency in Microsoft Office

Attention to detail

Job description

We are seeking a proactive and detail-oriented Sales Support Coordinator to join our freight forwarding team. The successful candidate will provide essential administrative and operational assistance to our sales team, playing a key role in managing customer inquiries, preparing accurate and timely quotations for air and sea freight, and coordinating with operations to ensure seamless shipment execution. The ideal candidate will be a motivated and customer-focused individual with a strong understanding of freight forwarding processes, ready to contribute to our continued growth.

Key duties and responsibilities

Customer and sales support

• Serve as the primary internal contact for sales representatives and customers, responding to inquiries via email or phone.
• Provide timely and accurate information to clients regarding shipping statuses, documentation, and processes.
• Maintain accurate records of client interactions, quotations, and transactions in a customer relationship management (CRM) system.
• Assist with customer service tasks and resolve issues related to shipment delays, customs complications, and client concerns.

Rates and quotations management

• Gather competitive freight rates for air and sea transport from carriers, airlines, and coloaders.
• Regularly update pricing databases with current market rates and exchange rates.
• Prepare and generate quotations and proposals for potential and existing clients.
• Manage costing and spot quotations based on client requests.

Documentation and operations coordination

• Prepare, review, and manage essential shipping documents, such as bills of lading, commercial invoices, and customs declarations.
• Coordinate with shipping lines and internal logistics teams to book cargo space and manage shipments.
• Communicate and coordinate with customs brokers, trucking vendors, and overseas branches to ensure seamless operations.
• Track shipment progress and provide regular updates to customers and internal teams.

Account management and administration

• Assist in the introduction and follow-up of sales leads and customer requests.
• Support the sales team in achieving their sales targets.
• Manage and monitor client accounts, including following up on outstanding payments and preparing statements.
• Input and update client and supplier data in the company’s logistics system.

Skills and qualifications

• Experience: Previous experience in freight forwarding, shipping, logistics, or a related field is often required.
• Communication: Excellent written and verbal communication and negotiation skills are essential for interacting with clients and partners.
• Organization: Strong organizational and multitasking skills are needed to manage high volume administrative work.
• Technical Skills: Proficient with Microsoft Office (Word, Excel, Outlook).
• Attention to Detail: A high degree of accuracy is critical for handling complex documentation and pricing.