Customer Care Specialist: Order Fulfillment & Support

PT Expat Roasters Indonesia; Provinsi Bali; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

PT Expat Roasters Indonesia in Bali is seeking a customer-focused specialist to manage order processing, verify customer details, and generate invoices. You will provide front-line support via phone, email, and messaging platforms, addressing inquiries and ensuring data accuracy and confidentiality.

The role involves updating sales records, collaborating with internal teams to expedite orders, and assisting with data entry, reporting, and documentation for the sales department.

Qualifications

• Experience in customer service roles.
• Excellent communication and problem-solving abilities.
• Attention to detail and data accuracy.
• Ability to handle confidential information securely.

Responsibilities

• Receive and process purchase orders accurately and in a timely manner.
• Verify order details, including customers' personal information and payment details.
• Issue invoices and ensure documentation is complete and accurate.
• Contact customers via phone, email, and WhatsApp to respond to queries and obtain missing information for orders.

Skills

Customer service

Communication

Data entry

Data accuracy

Confidentiality

Job description

PT Expat Roasters Indonesia in Bali is seeking a customer-focused specialist to manage order processing, verify customer details, and generate invoices. You will provide front-line support via phone, email, and messaging platforms, addressing inquiries and ensuring data accuracy and confidentiality.

The role involves updating sales records, collaborating with internal teams to expedite orders, and assisting with data entry, reporting, and documentation for the sales department.