Barista: Espresso Expert & Customer-First Service

Groove; Bogor; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Groove in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at our retail location. The role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive.

As the primary contact for customer support, you will act as a brand ambassador and problem-solver, contributing to customer loyalty and satisfaction in West Java.

Responsibilities

• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide detailed information about products, services, and store policies.
• Process returns.

Job description

Our client seeks a dedicated Customer Service Specialist to enhance the shopping experience at their retail location in Bogor . This role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive. You will be the primary point of contact for customer support, acting as a brand ambassador and problem-solver. This position offers a fantastic opportunity to hone your customer service skills in a demanding yet rewarding retail environment, contributing to customer loyalty and satisfaction in West Java.

About the Role

Our client seeks a dedicated Customer Service Specialist to enhance the shopping experience at their retail location in Bogor . This role focuses on resolving customer issues, answering product questions, and ensuring every interaction is positive and productive. You will be the primary point of contact for customer support, acting as a brand ambassador and problem-solver. This position offers a fantastic opportunity to hone your customer service skills in a demanding yet rewarding retail environment, contributing to customer loyalty and satisfaction in West Java.

Key Responsibilities

• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide detailed information about products, services, and store policies.
• Process returns