Sales Supervisor

PT Sekiso Industries Indonesia; Cikarang; On-site; IDR 167,400,000 - 334,800,000; Full time

Job summary

PT Sekiso Industries Indonesia is seeking a results-driven sales operations lead to supervise daily sales activities, strengthen customer relationships, and drive the team toward achieving targets in support of the company's business objectives.

You will oversee sales administration, order and delivery coordination, resolve customer issues, and identify new customer and project opportunities, working closely with internal departments to continuously improve processes.

Qualifications

• Experience in sales, account management, business development, or a related field.
• Proven ability to lead and develop a sales team.
• Strong customer relationship management and negotiation skills.
• Good understanding of quotations, sales administration, forecasting, order management, and delivery coordination.
• Strong analytical and reporting skills, with the ability to monitor sales performance and identify opportunities.
• Excellent communication, coordination, problem-solving, and organisational skills.
• Ability to work collaboratively with internal departments and contribute to continuous process improvement.

Responsibilities

• Supervise daily sales activities and monitor sales achievement against targets.
• Manage and develop customer relationships to support business growth.
• Review quotations and sales administration processes for accuracy and efficiency.
• Coordinate sales forecasts, orders, and delivery monitoring with relevant departments.
• Supervise customer complaint follow-up and escalation activities.
• Lead, coach, and develop sales staff to improve team performance.
• Monitor new customer prospects and new project opportunities.
• Prepare periodic sales and marketing reports.
• Identify process improvements and support the company's business objectives.

Skills

Sales leadership

Account management

Business development

Negotiation skills

Customer relationship management

Forecasting

Data analysis

Communication skills

Team coaching

Job description

Lead daily sales operations, strengthen customer relationships, and drive the team toward achieving sales targets and supporting the company's business objectives. This role oversees sales administration, order and delivery coordination, customer issue resolution, and the identification of new customer and project opportunities.

Key responsibilities

• Supervise daily sales activities and monitor sales achievement against targets.
• Manage and develop customer relationships to support business growth.
• Review quotations and sales administration processes for accuracy and efficiency.
• Coordinate sales forecasts, orders, and delivery monitoring with relevant departments.
• Supervise customer complaint follow-up and escalation activities.
• Lead, coach, and develop sales staff to improve team performance.
• Monitor new customer prospects and new project opportunities.
• Prepare periodic sales and marketing reports.
• Identify process improvements and support the company's business objectives.

What we're looking for

• Experience in sales, account management, business development, or a related field.
• Proven ability to lead and develop a sales team.
• Strong customer relationship management and negotiation skills.
• Good understanding of quotations, sales administration, forecasting, order management, and delivery coordination.
• Strong analytical and reporting skills, with the ability to monitor sales performance and identify opportunities.
• Excellent communication, coordination, problem-solving, and organisational skills.
• Ability to work collaboratively with internal departments and contribute to continuous process improvement.