Customer Service - Jakarta Utara

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA is seeking a customer service associate in Indonesia to guide customers and partners, answer inquiries, and support sales transactions. The role emphasizes prompt, empathetic service and effective communication in Bahasa and English.

The candidate should have a D3/S1 education, minimum GPA 2.75, and experience in customer service and sales. Fresh graduates up to 2 years are welcome, with strong typing (50 WPM) and attention to detail.

Qualifications

• Min D3/S1 with GPA 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service and sales areas.

Responsibilities

• Guide customers and partners in using products and services.
• Manage service enquiries and disputes with empathy and care.
• Educate customers on company products, promotions, and troubleshooting.

Skills

Customer service

Sales

Communication

Typing 50 WPM

Education

D3/S1 with GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA founded in 2014, and has been in manpower business since 2017, with projects spread throughout Indonesia. Through our journey we have sharpen our skills and experience to fulfill the client's needs.

OUR SERVICE

• MANPOWER SERVICE
• BELOW THE LINE ACTIVATION
• ACQUISITION EXPERT Job Description: Job Desc:
• Guide our consumer and partners in using our products
• Manage service enquiries and disputes arising from our consumer and partners
• Provide excellent customer service to our consumer and partners base
• Maintain good relationships and community building efforts with our consumer and partners
• Support project from all verticals including registration, acquisition, and sales transaction.
• Educate consumers and partners on Company products, promotional campaigns, as well as troubleshooting when they have difficulties.
• To resolve consumers and partners problems quickly and effectively with empathy and care.
• Perform administrative tasks involving a partner & account (credit top-up, changes in partner, information, etc).

Requirements

• Min D3/S1 any major With GPA 2,75
• Clear Articulation and good communication in Bahasa
• Experience in customer service area
• Experience in sales area
• Typing skill with WPM 50 & Accuracy 90%
• Sense Of Empathy
• Vaccinated min 2 Dose
• Energetic and agile
• Min. Fresh graduate and max 2 years in the same position (entry level)
• Attention to detail
• Adaptive with dynamic changes
• Able to speak English with minimum passive communication
• Number of candidates required: 1 (one) person