Customer Service Executive

Phoenix Contact SEA Pte Ltd; Tangerang Selatan; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Phoenix Contact SEA Pte Ltd is seeking a detail-oriented indoor sales professional to support the outdoor sales team by generating quotes and setting appointments with potential customers. You will source new opportunities via inbound leads and outbound calls and emails, routing qualified opportunities to sales executives for closure.

You will also handle customer purchase orders, coordinate deliveries, and ensure smooth freight operations and documentation.

Qualifications

• Diploma in any discipline with at least 3 years in indoor sales experience.
• Proficient in Microsoft Office applications, especially MS Excel and MS Word.
• Customer-oriented with a pleasant personality.
• Good communication, analytical and problem-solving skills.
• Fluent in English in both written and spoken.
• Disciplined, hardworking and able to perform under pressure.
• Detail oriented, resourceful and able to work independently.

Responsibilities

• Support outdoor sales team on quotation generation and appointment setting with potential customers
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Route qualified opportunities to appropriate sales executives for further development and closure
• Execute customer purchase orders and coordinate deliveries for assigned customers
• Ensure smooth running of freight operations and documentation procedures
• Identify risks associated with different approaches to business process change in order fulfilment
• Implement business process improvement solutions to achieve effectiveness in customer service operations
• Resolve customer complaints by driving for solutions and taking ownership of queries
• Maintain advanced working knowledge of customer service processes for different business segments
• Assist with special projects and provide backup to Reporting Manager when necessary

Skills

Customer-oriented

Communication skills

Problem-solving

English proficiency

Independent worker

Detail oriented

Education

Diploma in any discipline with 3+ years indoor sales

Tools

MS Excel

MS Word

Job description

This role supports the outdoor sales team on quotation generation and appointment setting with potential customers. You will source new sales opportunities through inbound lead follow-up and outbound cold calls and emails, routing qualified opportunities to appropriate sales executives. You will execute customer purchase orders, coordinate deliveries, and ensure smooth freight operations and documentation procedures. The role involves identifying risks in business process changes, implementing improvement solutions, and maintaining customer focus by responding promptly to enquiries, resolving complaints, and investigating issues. You will maintain advanced knowledge of customer service processes across business segments and work as part of a team to achieve departmental objectives.

Key responsibilities

• Support outdoor sales team on quotation generation and appointment setting with potential customers
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Route qualified opportunities to appropriate sales executives for further development and closure
• Execute customer purchase orders and coordinate deliveries for assigned customers
• Ensure smooth running of freight operations and documentation procedures
• Identify risks associated with different approaches to business process change in order fulfilment
• Implement business process improvement solutions to achieve effectiveness in customer service operations
• Resolve customer complaints by driving for solutions and taking ownership of queries
• Maintain advanced working knowledge of customer service processes for different business segments
• Assist with special projects and provide backup to Reporting Manager when necessary

Requirement

• Diploma in any discipline with at least 3 years in indoor sales experience
• Proficient in Microsoft Office applications, especially MS Excel and MS Word
• Customer-oriented with a pleasant personality
• Good communication, analytical and problem-solving skills
• Fluent in English in both written and spoken
• Disciplined, hardworking and able to perform under pressure
• Detail oriented, resourceful and able to work independently

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Machinery & Automation 11-50 employees

Phoenix Contact is a global market leader specializing in design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of local market, Phoenix Contact pro-actively grow itself to be technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

To find out more about Phoenix Contact, please visit www.phoenixcontact.com

Phoenix Contact is a global market leader specializing in design and manufacturing of electric interconnection and industrial automation devices. With worldwide coverage and in-depth understanding of local market, Phoenix Contact pro-actively grow itself to be technology leader in each of its business fields by developing inspiring and innovative solutions with common benefits for our customers and partners.

At Phoenix Contact, you’ll be a part of a growing team that is dedicated to progress based on mutual-committed spirit, teamwork and honesty. Our company culture encourages creativity as you work with your fellow employees, and recognize individuality to give you room to grow.

To find out more about Phoenix Contact, please visit www.phoenixcontact.com