Customer Service Executive

PPG; Indonesia; On-site; IDR 334,800,000 - 502,200,000; Full time

Job summary

PPG Jakarta IHQ seeks a Customer Service Executive to support key accounts and coordinate with internal teams for timely delivery. You will handle orders, quotes and inquiries with accuracy while maintaining strong customer relationships.

Fluency in English and 5+ years in chemical industry customer service are required, along with ERP system experience (QAD, SAP, Oracle). This role is based at PPG Jakarta IHQ with some travel as needed.

Qualifications

• College degree or above.
• Fluency in English, both written and verbal.
• 5+ years of experience in customer service in the chemical industry.
• Experience with ERP systems (QAD, SAP, Oracle).

Responsibilities

• Support Key Account Managers to strengthen customer relationships and drive engagement.
• Process orders, RFQs, and invoicing inquiries with accuracy and speed.
• Coordinate with production, purchasing, and logistics to ensure timely deliveries.
• Respond to quotes, orders and inquiries in a professional manner.
• Maintain accurate product names, batch numbers and specifications.
• Manage multiple accounts and escalate when necessary.

Skills

English fluency

Conflict resolution

Account management

Independent work

Customer service

Education

Bachelor's degree or higher

Tools

QAD

SAP

Oracle

Job description

Job Description

As a Customer Service Executive you will report to CS Manager and will be based at PPG Jakarta IHQ.

Main Responsibilities

• You will support Key account Managers to support customer relationship, improve business engagement and performance
• Internal sales to support to capture ad-hoc demand through available business channel
• You will work independently on Order receiving, Sales order maintenance and basic RFQs, consult account manager when necessary
• Promptly respond to and action customer quotes, orders, enquiries, and invoicing issues in an integral & professional manner.
• Accuracy in recording and entering information, especially product names, batch numbers, and specifications.
• Co-ordinate with plant production, purchasing, and logistics to ensure product availability and timely shipment of products to meet customer requirements.
• Proactive in communication, both external customer and internal operation functions
• Track order status & co-ordinate corrective actions to ensure on-time delivery of goods.
• Co-ordinate customer complaints with relevant area functions
• Set priorities and support business/management directions
• Quickly learner to gain basic understanding of the products and services offered, in order to quickly respond to simple customer inquiries
• Provide regular feedback on customer needs and orders to Sales team.
• Maintain high housekeeping standards in general office area.

Qualifications

• College degree or above
• Fluency in English, both written and verbal
• 5+ years of experience in customer service or a related role within the chemical industry
• Strong conflict resolution
• Manage multiple accounts and handling escalated cases simultaneously
• Comfortable with occasional overtime and short period business travel as needed
• Experience in ERP systems (QAD, SAP, Oracle)
• Able to work independently and collaboratively in a fast-paced environment

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverage and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.