Customer Service Lead Coordinator

Croda Singapore; Jakarta Pusat; On-site; IDR 334,800,000 - 390,600,000; Full time

Benefits offered by this job

Private health Insurance for employee

Flexi working arrangements

Car allowance and car supplement

Sales bonus based on performance

Festive allowance

Private Pension benefit

Diverse and inclusive culture

BPJS KN and BPJS TK

Job summary

Croda Indonesia invites applications for a Customer Service Lead Coordinator to oversee order processing and customer service excellence within the supply chain. The role requires strong leadership, 3+ years in related functions, and familiarity with SAP and MS Office.

You will coordinate cross-functional activities, drive service levels, and support regional delivery goals. The successful candidate will join a diverse team, enjoy flexi working arrangements, and be part of a global life sciences

Qualifications

• Bachelor’s degree and/or supply chain experience preferred.
• Minimum 3 years in customer service, supply chain or sales support.
• Knowledge of order processes and supply chain concepts.
• Management experience is a plus.
• Understanding of products/services across business segments.

Skills

Bachelor’s degree / supply chain

3+ years in Customer Service / Supply 

Knowledge of Order Processes / Supply 

Management experience (preferred)

Customer service excellence

Education

Bachelor’s degree in relevant field

Tools

SAP

MS Office

Job description

JOB TITLE : CUSTOMER SERVICE LEAD COORDINATOR

Vacancy Number: Req6349Location: Jakarta Indonesia

Location Address: Cibis 9 Tower, Jl Raya Cilandak KKO N0 129 17th Floor Cilandak Timur Pasar Minggu Daerah Khusus Ibu kota Jakarta 12560Indonesia

Closing Date: 19 September 2026

Croda is a FTSE100 organisation where we truly believe ourpeople are our difference and this, along with our values of Innovative,Responsible and Together, create ‘our Purpose, Smart science to improvelives’. With over 5,000 employees globally, we specialize in the research anddevelopment of innovative ingredients for the Life Science and Consumer Caremarkets.
We are focused on developing our inclusive culture throughaccountability, collaboration and innovation. By joining Croda, you will bepart of a team who are using smart science to create a more sustainablefuture.
As we deliver our ambitious 2030 Growth Strategy, we’relooking for a Customer Service Lead Coordinator

Who We’re Looking For:

• Bachelor’s degree and / or supply chain preferred
• Minimum 3 years in Customer Service, Supply Chain, Sales support
• SAP, Customer service, order management, M/S office
• Technical & Professional Knowledge: Knowledge of Order Processes / Supply Chain
• Management preferred, good understanding of the products/servicesof relevant business segments and functions at sub-regional level, Serviceexcellence competencies

Desirables:

• Customer centric mindset, and demonstrate customer engagement
• Effective communication skills
• Problem solving and critical thinking
• Accuracy and attention to detail
• Multitasking and time management
• Team player and collaboration
• Strong organization skill and familiar with order management tools
• Resilience and ability to work under pressure

What We Offer:

The successful candidate will receive a competitive salaryand benefits package including:

• Private health Insurance for employee and family
• Flexi working arrangements
• Car allowance and car supplement
• Sales bonus based on performance
• Festive allowance
• Private Pension benefit
• Diverse and inclusive culture where everybody in the business has directimpact
• BPJS KN and BPJS TK

Why Croda?

At Croda, we believe our people are our difference. We arepeople-led, driven by the desire to do good and deliver value, a unifyingprinciple shaped by all the great people that have travelled through Crodasince our beginning in 1925. We pride ourselves on bringing together diverseteams and talents from across the globe and, guided by our values ofResponsible, Innovative, and Together, we are passionate about building aninclusive, collaborative, and diverse organisation with innovation and customerfocus underpinning all that we do.
Croda is an equal opportunities employer and positivelyencourages applications from suitably qualified and eligible candidatesregardless of sex, race, disability, age, marriage, pregnancy or maternity,religion or belief.