Customer Service Executive

RitzHerbs Pte Ltd; Batam; On-site; IDR 66,402,000 - 89,838,000; Full time

Benefits offered by this job

Competitive salary

International exposure (Singapore)

Career growth

Friendly team

Job summary

RitzHerbs Pte Ltd, a Singapore-based home services company, is looking for a dedicated Customer Experience Executive in Batam to deliver exceptional service.

You will respond to customer enquiries, manage bookings, reschedules, and follow ups, and coordinate with Operations to ensure smooth service delivery.

The role requires English fluency, at least a Diploma or Bachelor's degree, 1–2 years in customer service, and weekend availability; laptop and reliable internet are a must.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1–2 years of experience in Customer Service or related role.
• Excellent command of English (written and spoken).
• Strong communication and interpersonal skills.
• Strong problem solving and conflict resolution skills.
• Detail oriented, organized, and able to work independently.
• Able to multitask in a fast-paced environment.
• Own a laptop or desktop with reliable internet.
• Weekend availability.

Responsibilities

• Respond to customer enquiries via in-house system in a professional and timely manner.
• Manage bookings, rescheduling, cancellations, and customer follow ups.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Coordinate with the Operations team to ensure smooth service delivery.
• Follow company SOPs and maintain a high standard of customer service.

Skills

Customer Service

English proficiency

Communication skills

Problem solving

Time management

Independent work

Weekend availability

Education

Diploma or Bachelor's degree

Tools

CRM systems

Job description

Position : Customer Experience Executive

Working Hours: 6 days work (alternate weekly: 7am-3pm / 8am-4pm / 2pm-10pm)

We are a fast growing Singapore based home services company looking for a dedicated and customer focused Customer Experience Executive to join our team. If you have excellent English communication skills and are passionate about delivering exceptional customer experiences, we'd love to hear from you!

Key Responsibilities

• Respond to customer enquiries via in house system in a professional and timely manner.
• Manage bookings, rescheduling, cancellations, and customer follow ups.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Coordinate with the Operations team to ensure smooth service delivery.
• Follow company SOPs and ensure a consistently high standard of customer service.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 1-2 years of experience in Customer Service, Customer Experience, Call Centre, or a related role.
• Excellent command of English (both written and spoken).
• Strong communication and interpersonal skills.
• Strong problem solving and conflict resolution skills.
• Detail oriented, organised, and able to work independently.
• Able to multitask and perform well in a fast paced environment.
• Own a laptop or desktop with a reliable internet connection.
• Available to work on weekend.

Preferred Qualifications

• Experience supporting customers in Singapore or other international markets.
• Experience using CRM or customer support systems.
• Background in the service, home services, hospitality, or e-commerce industry is an advantage.

What We Offer

• Competitive salary of IDR 7,000,000/month
• Opportunity to work with a Singapore based company
• Career growth and development opportunities
• Friendly and supportive team environment