Customer Service

Hakuryu Omakase; Jakarta Barat; On-site; IDR 48,000,000 - 72,000,000; Full time

Job summary

Hakuryu Omakase seeks a Customer Service Representative in Jakarta Barat to handle inquiries, reservations, and timely follow-ups. You will respond to calls and emails, making outbound outreach when needed, while ensuring smooth transaction settlements.

Ideal candidates have a Diploma, strong English communication, and a proactive, team-oriented attitude. Fresh graduates are welcome; long hours and overtime may be required.

Qualifications

• Diploma in any field is required.
• Fresh graduates are encouraged to apply.
• Strong verbal and written English communication is required.
• Pleasant voice tone and pitch matters.
• Customer service/call center experience is an advantage.
• Willing to start immediately is beneficial.
• Able to work long hours and overtime.
• Team player and able to work under pressure.

Responsibilities

• Handle general inquiries from customers and assist with reservations.
• Respond to inbound phone calls and emails from customers.
• Make outbound calls to follow up on transactions.
• Liaise with internal units to ensure transactions are settled promptly.
• Identify and fulfill customers’ needs appropriately.
• Record all customer interactions in the CRM system.
• Provide support to processing team and resolve issues.

Skills

Customer service

English proficiency

Education

Diploma

Job description

Handle general inquiries from customer and help with reservations

Respond to inbound phone and email from customers

Make outbound calls to customers to follow up on transactions

Liaise with internal units to ensure that transactions are settled promptly and accurately

Identify and fulfill customers’ need appropriately

Provide support to processing team

Effectively answer customers’ transaction enquiries as well as take ownership to resolve customer issues

Record all customer interaction in our Customer Relationship Management System.

Requirements:

Candidate must possess at least a Diploma in any field

Fresh graduate are encouraged to apply

Have strong verbal and written communication skills in English

Pleasant voice tone and pitch

Customer Services / Call Center experience is an advantage

Candidate who can start Immediately advantage

Applicants must be willing to work in Long Hours

Willing to work over time to finish deadlines

Able to work in a team & under pressure

Your application will include the following questions:

• How many years' experience do you have in a Customer Service Role?
• Kualifikasi mana yang kamu miliki?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?